When the order was placed, the ship date was Monday, Sept 18. On Sunday the 17th, I was concerned that we might not get the order ready in time to ship the next day. So I went in to explain this to the customer and update the ship date to that Tuesday just in case we needed the extra day. I wrote the note, then hit submit. I completely forgot to change the date. Then I noticed that in forgetting to choose a date, it had automatically changed to the day I was sending the message - Sunday the 17th.
I thought, well now we have to work a bit harder to get it out by the 18th like it was supposed to go because surely it wouldn't really think the 17th was a ship date being that it is a Sunday. We did successfully ship it on the Monday the 18th. But then I noticed that there was a change to my ongoing Star Seller stats, and found that this order indeed had been marked as shipped late!
I contacted Support, and they assured me that it sometimes takes 24-48 hours for the data to update. No problem, that made sense, so I waited. Nothing changed, and now unfortunately it has affected the stats for my Star Seller status to the point that I do not qualify. If that one order were not included, then I would qualify. I reached out to Support again today, and although they understood that things cannot ship on a Sunday, and that it is frowned upon to create labels that won't actually ship on the day they are created, they have no power to change the Star Seller data. I understand that. However, shouldn't there be someone who can? How can a ship date be for a Sunday?
