Sent order with Tracking

[AuntKarensTreasures]

Good morning. My concern is with the "on time" shipping portion of the star seller arena. I sent an order out over the weekend, on the same day as it was placed. It does have tracking, however, today I see I'm being dinged for not providing tracking. Has anyone got any experience in correcting this?

Thanks!

[NanaLetha]

Did you use an Etsy label?

[BetseysBeauties]

Did you perhaps use a flat mailer or first class envelope with "tracking" via Pitney Bowes?

[AnchorRoadVintage]

Those count as tracked for star seller purposes. 

[sarahsmemory]

That happened to me a couple of months ago.  I got dinged for not entering tracking when I clearly had.   Posted it here on this forum, but never got a response or a fix.  I just had to wait for that review period to pass.

[TypesetStudio]

First class "flats" do not technically have tracking. However the labels purchased through Etsy/Pitney Bowes use the USPS informed delivery service to estimate tracking. The tracking is only visible through the etsy website and does not show up in USPS tracking. If you purchase first class flat shipping through any other provider, it will not let you enter a tracking number and it does not count as having tracking and you cannot be a star seller.

[GreatHat]

I just got dinged for a order that was canceled. I can't provide tracking on a canceled order. Etsy fix your algorithm!

[HtoHdesign · Accepted solution]

Hey There,

The On-time shipping metric requires sellers to add valid tracking numbers on physical orders. If you add a tracking number but still ding for no tracking, please check the carrier and the tracking number match. If the carrier and tracking numbers do not match, this will count as an invalid tracking number. Make sure that the tracking information show tracking events on the carrier's website and our tracking partner Aftership.com/track.

You can try to track the order on our tracking partner if there is no information showing the tracking number or carrier is not supported. You can also check our help center article explaining how to add or edit a tracking number.

Thanks!

[RochesterFudge]

I also just experienced this.  I reached out to etsy support.  They said after reviewing my account, they can see the order HAS tracking and WAS on-time.  This was their response: I’m taking a look at your order history and I see that the item was shipped on time and also marked as complete on time. Apologies for the inconvenience Etsy Support can’t make changes to your Star Seller data or manually award Star Seller badges. If you still think your Star Seller score was calculated incorrectly, I encourage you to let us know in the Technical Issues forum https://community.etsy.com/t5/Technical-Issues/bd-p/bugs.  

This forum is for peer to peer support.  How could posting an issue they know about in this forum provide me a resolution?  They said they'd forward my issue to the next level of support, but overall the agents on Etsy - even for paying premium members like us - have no power to fix anything...just canned responses that further infuriate us over the issues with the core system.  As a software developer by trade, I know there are tools they can put in place to make this easier on agents, and more accurate for us!

[TonsOfPaper · Accepted solution]

Hello @RochesterFudge,

Looking into your Star Seller dashboard, it looks like the orders that affected your shop was only marked as complete and there is no tracking number added. For the order to be counted positively towards your Star Seller, you'll need to add a valid tracking number. You can download a CSV file to have a breakdown of the orders that affected your Star Seller,  simply go to your Shop Manager dashboard > Star Seller dashboard page > selecting the On-time shipping & tracking tile > selecting the ‘Export’ link next to ‘Order breakdown’.

Thank you very much!