Seller's street address won't update on despatch emails to customers

[LovefromLauraMay]

Support can't help so I think its a bug.  My addresses are all correct on the finance tab but the email that is sent to domestic customers when I buy postage says an old home address.  I've not lived there for two years and as its not my address, I worry about the data legalities of using somebody else's home address.

[KKbraceletsandmore]

You may also need to update your personal address under your user name, account settings, addresses.

[WitticismsRus]

@LovefromLauraMay 

You mention you have updated the address in the finances tab but have you updated the ships from address in shipping settings?

Shop manager > settings >shipping settings then click the 'shipping label options' tab up top. Update your ships from address there and scroll all the way to bottom and click  'Save preferences'.

[RevivalsVintage]

Thank you so much - this has worked!  How 3 Etsy Customer Services peeps didn't know is beyond me.

Much appreciated x

[LovefromLauraMay]

Yes.  I’ve moved twice since and the label has always been correct.  But not the shipping address on emails.

[ArtDollsbyJD]

Shipping settings need to be updated too

[RevivalsVintage]

Thank you so much, all done and correct!

[LovefromLauraMay]

It was changed 18 months ago.  And Support have reset my settings by cancelling my shipping registration.

[RevivalsVintage]

I am having the exact same problem. I have had 3 live chats about this - I have changed my address in all shop and finance sections including card billing but it will not update for my customer paperwork.  No-one seems to be able to help......I have to physically change a PDF with my new address every time I make a sale.  This is time consuming and very frustrating to say the least!