Seller Email required to complete buyers purchase

[VibrantGuatemala]

Hey there

My last two orders have been lost due to the buyer saying they need my email to complete the purchase and that I have to do the next step to allow that transaction to take place, within the email.

I never receive any email.

They have sent screenshots that show this info, from the Etsy website.

I am so confused and frustrated.

I have searched on how to resolve this, to no avail.

I can't even figure out how to contact Etsy support to find an answer.

Any help or suggestions are Greatly appreciated

John

[CryzalisDesigns]

This is a known scam, do NOT give this person any information or click on any links

They target new shops, your email is never required to complete a sale!

All your sales will appear in your dashboard only, you are lucky you did not receive the email

You may want to read this thread about known scams on Etsy and how to spot them

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

[VibrantGuatemala]

Appreciate this info...

But what can they do with an email address?

There are no links...??

Thanks again

[CryzalisDesigns]

you said it yourself in your post

"I have to do the next step to allow that transaction to take place, within the email."

as I said you are lucky you did not receive the email, others have and clicked on links and even verified and lost a lot of money or got their accounts hacked

[ExtremeCreation]

As @CryzalisDesigns  stated, and you like you stated, they want your email first. Then they will send you the links to "complete" the transaction but really to scam you.

Etsy (the real Etsy) already has your email address which is why asking for it is a BIG red flag.

Spam the messages you get from "potential buyers" like this because they are not buyers. They are scammers.

[WitticismsRus]

You didn't lose any sales as they were not real sales to begin with. That is the latest scam and they are a bit out of control. I have received it over 35 times in the past few weeks. It's definitely a scam and shoppers absolutely do not need your email address to make a purchase. If they sent you screenshots of etsy pages saying otherwise those are fake pages they created for their scam. See this thread for more info and links to photos of the fake pages.

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...