Order processing schedule

[CryzalisDesigns]

Am I missing something with this new order processing schedule?

Order from today has a dispatch date for tomorrow, which is Sunday!

It clearly states in the order processing schedule:

if a dispatch-by date falls on a Sunday we'll always bump it to the next business day.

[BagmakerSupply]

@CryzalisDesigns: Are you by chance looking at your orders using the app? If yes, use a browser (even your mobile one) to check the date. There have been a number of reports in this forum of timezone conversions on the app not matching the web site.

[CryzalisDesigns]

@BagmakerSupply No I always use my browser for the shop, and the dates are correct. Order 29 Jul 2023 - dispatch 30th July 2023

[CryzalisDesigns]

oh... it has just changed to order 29th July 2023 - dispatch 29th July 2023

Dispatch today

Ordered 03:54, Sat, 29 Jul, 2023

[BagmakerSupply]

@CryzalisDesigns: So if you are in the Netherlands you are two hours ahead of UTC (which is what Etsy probably stores all data in) the Sunday made sense in a way (the programmer may have forgotten to check for Sunday as a ship date) but the same day shipping is just wrong and there is no way to explain that kind of error.

[CryzalisDesigns]

@BagmakerSupply this has happened a few times, same day dispatch which did not match even with different time zones, but don't think it ever changed from tomorrow dispatch to today dispatch in a matter of 20 minutes

[BagmakerSupply]

@CryzalisDesigns: Not sure what to tell you except maybe to try to change the scheduled ship by date if you can. In our shop we see a lot of issues with timezone conversions for late in the day orders. Our issue is that often an order placed at 11:01 pm on Sunday night will have an earlier ship by date than an order placed at 10:59 pm the same evening.

[CryzalisDesigns]

Thanks @BagmakerSupply this time it is not an issue as I can get it dropped off at the postal drop off, but if it is an upgraded order for DHL express they are only open Monday - Friday with no drop off points for the weekends.

Guess I will have to remove the weekend option.