Seller App order notifications not working properly

I’ve attempted to reach out to Etsy multiple times to no avail, as well as leave feedback to the Etsy Mobile App feedback to find the solution to this issue…. I previously had relied on the Etsy Mobile app to notify me of new orders, and have had multiple Etsy shops running simultaneously. Now for some reason I am not receiving order notifications from whichever Etsy storefront is not actively logged in (this never was an issue before - I would receive the notifications from either store) This has now caused me to miss sales and then potentially receive negative reviews. I’ve had to turn vacation mode on for an extended length of time as I can’t constantly be checking my app to see if sales have come in while trying to resolve this issue. Anyone know the solution to this?  I’ve done all the obvious things to try and correct this. 🤷🏻‍ Etsy support is basically non existent when trying to reach them.

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Re: Seller App order notifications not working properly

A number of sellers are having that problem. The best thing to do is check your shop a few times a day for any sales. It only takes a few seconds to check.

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Re: Seller App order notifications not working properly

Thank you

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Re: Seller App order notifications not working properly

@LilTeaberryCottage: Unfortunately this forum is full of threads about issues with app and eMail notifications. The consensus is that a seller needs to check their shop for messages and orders at least daily via a browser until these issues are resolved.

"... have had multiple Etsy shops running simultaneously" Are you aware that Etsy requires a seller to "list all the shops you run in the Public Profile section of each account"? https://help.etsy.com/hc/en-us/articles/360017604474-How-to-Open-a-Second-Shop-on-Etsy?segment=selli...

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