Seeking Advice on Buyer Error During Order Placement

[DigitalizeYourPlan]

Hi Everyone,

I’m new to Etsy and recently encountered an issue where a buyer reported an error while trying to place an order in my shop. They mentioned there was a problem during the checkout process, but I’m not sure what caused it or how to resolve it.

Here are the details:

• The buyer initially reported an error but didn’t specify further details.
• A few minutes later, they sent another message with an attachment.
• Clicking the attachment would redirect to another site. I didn’t click it because I wasn’t sure if it was safe.

I’ve already reported this to Etsy Support Team, but I haven’t received a direct reply yet.

So is it a scam?

[NanaLetha]

Scammer - mark as spam.

[VintageRescueSquad]

Mark it as spam. I'm glad you recognized that it is BS.

But don't expect a reply back from etsy. The volume of scams is high and they won't respond to each report. Stay vigilant.

[CraftyCornishMaids]

etsy says under every message

DO NOT CLICK ON LINKS

so don't

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

[GieseDeseiGns]

Unfortunately this was a scammer not a real buyer, hopefully you will get a real sale soon. These creeps target new sellers who do not know the ropes and they can steal from by getting you to put in your banking and CC info again on their site.

[DigitalizeYourPlan]

Thanks all for your responses, really helpful. Actually there were 3 other messages, with different names and messages but the same attachment. My spidey senses told me it was a scam, so just want to make sure. Thanks again

[ClayandArtShop]

Hello. 

By the way, was the problem solved? I'm facing the same problem, even when I try to place one of the items in my store in my cart.

[FatallyFeminine]

@ClayandArtShopit's not an error, you cannot buy from your own shop that's why you can't add your own items to your cart.

[ClayandArtShop]

Yes, now I've noticed it myself! Therefore, the corresponding messages that we receive, as new users, are spam and are intended to mislead us! So we do well and don't click on the links they send us! Thank you

[vintageNCtreasures]

There's a message from Etsy under every message you receive here warning you of scams:
It's right below the message sent and right above where you reply.

"To stay protected, stay on Etsy. Never follow links to other sites, and don’t share contact, account, or financial info with anyone in Messages. Learn how to spot spam."