Scam?

[SassyPawsStudio]

Hi

I just got about 5 messages from different accounts with a photo saying I need to take additional steps to verify my shop. I'm assuming it's a scam/spam of some sort and I should just ignore. Can anyone confirm this?

[EightMileVintage · Accepted solution]

Total scam. Mark the messages as spam. Don't click on any links.

[TheHomespunLoft · Accepted solution]

@SassyPawsStudio 

If Etsy wanted Financial/set up info from you it will be on both your Finance page and in a message in the "from etsy" section of your convos. If not there-- it is not from Etsy. Only Etsy itself can post to the "from Etsy" section in your Convos.

Mark those messages as SPAM and do not respond to them.

[ButterflyFeetDigital · Accepted solution]

Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

[SassyPawsStudio · Accepted solution]

Thanks guys, that's what I assumed but just wanted to check.

[CozyStitchesJess]

I have been caught out on this as I’m literally only a new seller a few days ago and I’ve now lost £195 I don’t know what to do my bank can’t help me as I authorised it and profee aren’t helping either 

[ModJose · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.