Sales count decreased?

[YarnFX]

Has this happened to anyone else.  My shop sales count went down by 4 sales today.  I looked at my open orders and saw they were all still there, so I looked at my completed orders and saw that a customer that I spoke to yesterday ordered 4 items and cancelled them.  The only problem is that when they ordered the items, my sales number didn't go up by 4.  Etsy only deducted 4 sales from my total, I'm guessing because of the cancelled sale that never even registered.  I never even got a notification that the person ordered in the first place.  The number of sales also went down by one about a week ago, and there was no cancellation or anything that time.  Is there a way to get this corrected?

[BootifulLabels]

If a buyer makes a purchase and the payment processor has an issue and can't verify the payment, the order just disappears.  Sometimes this can happen, initial checks look okay and the approval is granted, only to fail on secondary checks or when the card number appears on an update to the stolen card list.  Rest assured, if it failed there is a good reason, and at least you haven't filled the orders.

As for the numbers, if the order doesn't go through, there is no sale so naturally if it had already been added to your sales tally, it will be removed again.  

[YarnFX]

Yes, I understand everything you are saying, but the problem is that Etsy never added the sale to my sales tally at all.  They just deducted four items.  I had 1,321 so the number should have gone up to 1,325 and back down again.  Instead my sales tally just went down to 1,317.

[SunshineShadowStudio]

That happened to me today! I had 578 sales yesterday, got one more sale today, yet I'm sitting at 575. 

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