Sale Price Not Showing as Correct in Search

[SepiaSmiles]

I have been checking to see where my items are appearing in the search (due to abysmal sales at present) and have seen that my sale price is not showing as it should on the search page.

It should say £6.91 (sale price with VAT inc) but on the search page, it is showing £8.58 (crossed out) and the For Sale price at £8.29?? so to the customer it looks like it's just 29 pence Off. 

My listing appears on this page in 5th position. 

https://www.etsy.com/uk/search?q=FLORAL+LINE+ART+WEDDING+MENU+CARD

If anyone has an idea why this is happening I would love your help in understanding! It is a digital product if that makes a difference.

[CappuccinoLace]

Yup, it's the age old digital download listing on sale glitch.

It's been years. etsy either won't or can't fix it.

It displays the sale price as sale price (vat included) with added VAT. probably due to the way etsy has to add on vat depending on the country you view from. This screws up when a listing is on sale.

Nothing you can do.

[SepiaSmiles]

Oh wow, I really should have known this sooner! Hmm, I guess not much I can do - thanks for your help!

[AnamCaraGraphics]

I have emails into them twice on this very issue. They keep saying they are looking but have done nothing. Sad considering they’ve up charges for support but can’t fix something major like this  

[FeeFeesSplendor]

I have been having this problem for weeks!!!!! It started to help if I changed the price, deactivated the listing and then re-activated it. Then it would stick. Today, if I edit the price in the listing screen (to do mass changes) it does not work. I have to manually go into each listing to edit it and then it will stay. I am doing massive clearance in my shop so this has been a ROYAL PAIN IN THE ARSEEEEE

[VintageMaineia]

Yes, having this issue. In the process of negotiating with the buyer, even the link in my message displays an incorrect price! (No VAT, as I am a US seller.)

Search for my item with these keywords:

“vintage antique ring neck Coke bottle”

The price has been $29.99 for the past week, but still shows $39.99 in search results. No wonder I can’t sell anything .

This is Unacceptable. I lower my prices all the time!

[halfpintsalvage]

@VintageMaineia What's even stranger is that if you search "antique coke bottle", filter the results to vintage, and organize by highest price, it puts your listing in the correct order (at $29.99)--but still displays the price as $39.99.

One thing you might want to try is editing the shipping profile associated with this item. Try going into the listing itself, pick a different profile and then save it. Then go back in to edit it again, and re-choose the original shipping profile. Save again and see if that fixes it.

For whatever reason, messing with shipping profiles has worked for me when stuff like this happens.

[BagmakerSupply]

If editing something unrelated fixes the price issue, then probably Etsy is caching data on the server and that unrelated edit forces it to reread all data. Server side caching is also undoubtedly why sometimes you store home page and your listing don't agree.

[halfpintsalvage]

@BagmakerSupply  Curious--why would a platform randomly do that something like that? Save space, money, resources? 

[BagmakerSupply]

@halfpintsalvage    Almost all high volume sites use caching - the most time consuming (and in many ways most expensive) part of page generation for a non static site Etsy is accessing the database. It does save money and resources and makes the page seem faster. I would suspect that Etsy's thinking is if your shop's home page is a few minutes out of date no big problem, but your listing page needs to be as up to date as possible.