Hello, my husband and I have Photoshop and create digital designs for instant downloads. Customers receive a SVG, PNG, and JPEG file of every one of our designs when purchased. Recently a customer reached out and said she can't get the SVGs to come up on her Cricut. The error message she receives is, "non-embedded image elements error". She claims she has been able to download and use other SVG files before. We don't own a Cricut so I'm not really sure how I can assist her. On the Cricut help website, I'm seeing that, "svg or . dxf files cannot contain pattern fills when exported for Cricut Design Space image upload". One of the SVG designs she's trying to download is a graphic design with a gradient. Why would a Cricut not be able to use that? I told her based on some of my research you should be able to use print then cut on a Cricut and her response was, "I don’t think the print to cut would work because I want to use it as a sticker and that only prints on paper." Could she just use the PNG of our design? Several others have purchased the design without issues, however I don't know if those customers are using a Cricut or not. Any suggestions would be greatly appreciated! I'm not understanding how to navigate that error with Cricut. Thank you in advance!
