@PETITSPLAISIRSPERLES @PipsyShop : Are you basing this on the applicable CSV file? How long ago did you ship? Have the packages been scanned? Often the CSV file is often behind reality. If the shipper is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order. Often recent shipments are not correctly / timely updated. Usually a day or two after the package has been scanned the CSV file correctly shows tracking and shipment status. It also appears that orders without a processing time will count against the Star Seller metric.
That being said, some orders with tracking on the order are stuck in pre transit status. Etsy has in some cases been able to update the shipment status and then the Star Seller status automatically adjusts itself.
