STAR SELLER RATING WRONG!!!

[PolarBellExpress]

Timeline of events:

Fri. 07/10/22    08:10hrs           buyer makes purchase

Fri. 07/10/22    08:15:30hrs     buyer requests to cancel purchase

Fri: 07/10/22   10:34 hrs           I respond to seller assuring him that i will refund him straight away and did so sending a                                                              follow up email to confirm his order had been cancelled and he had been refunded in full

I have been deducted 6% for not responding within 24 hours yet i responded within 2hours 15 minutes and have 'timed stamped' copies to proove this. I would appreciate your prompt response to this issue and to amend my star rating score.

[vintageNCtreasures]

You're not contacting Etsy here and Etsy won't help you here.

Any chance did you get a message from the buyer AND a HELP request message? If you got both you had to reply to both of them.

From the top of the forum page:
"This space is for peer-to-peer support on technical issues. Etsy admin will post updates each month and will alert this forum to major site-wide incidents."

Community/help > contact us > following the prompts.

[NorthEastStitching]

This is a seller to seller forum

To contact Etsy you have to contact them from your dashboard or help section

[audreytherese]

Where they'll tell her they can't do anything and she should post in the forums...

[BagmakerSupply · Accepted solution]

@PolarBellExpress: "... and did so sending a follow up email ..."  But did you also respond to the Etsy message using the message service? A reply via eMail would not count as a reply.

[FabioMcMustache · Accepted solution]

Hello, and welcome to the Etsy Community Forums!

We suggest using the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here:etsy.com/starseller.

Having said that, and since this thread does not pertain to a technical issue, it will be closed to prevent it from going off-topic.

Thank you!

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