Her2ndChance
Inspiration Seeker

SKUs are disappearing from listings

As the title states, we have noticed this week that SKUs are no longer in our listings. These are old listings we have had up in some cases for years. Has anyone else experienced this? What could be causing this? I am partial to think it's the new roll-out Etsy has issued, but I am uncertain.

It's causing hiccups with our in-house production team. We need to get it resolved quickly! When we contacted Customer Service, they did not have a solution. Anyone have a solution?

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SewlyButtons
Conversation Maker

Re: SKUs are disappearing from listings

Yup... missing from my orders now too. Thank goodness I always include the sku in the listing descriptions. I would be in a serious pickle otherwise!

I notice in the Listings manager that the sku's are showing for active listings. But if you select sold items? They're missing for everything sold today (at least for me). Sold items from yesterday and before are still showing the sku.  Someone seriously messed up their coding!

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PinkBirdCottage
Conversation Maker

Re: SKUs are disappearing from listings

Darn, thanks for bringing this to our attention. I like those SKU's so hiccup it is. 

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Re: SKUs are disappearing from listings

@Her2ndChance @SewlyButtons : This must be some sort of localized issue. Using a browser at least, we can see our SKUs on each listing from the listings manager regardless of the status, and it it is also showing up on the order itself.

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SewlyButtons
Conversation Maker

Re: SKUs are disappearing from listings

It appears etsy has resolved the issue. I just had an order come thru and the sku was back where it's supposed to be... !!  At least this is one etsy glitch that got some fast attention!!!

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