SHIPPING ISSUE

[RobinsNestQuilts2016]

I am located within the United States, I do not ship internationally. I have someone contacting me from Italy asking about our fabric. Already messaged her and said we do not ship internationally and there must be a glitch or something. 

[ChillwolfArt]

@RobinsNestQuilts2016   There are a lot of glitches going on right now, sorry to say.  And I don't know if someone in a country you do not ship to has the capability to Message you (I never experienced that).  I don't know what they see on their end re: your Shipping. The only other thing I would suggest is perhaps is to Contact Etsy.  Via Shop Dashboard > Community & Help (Left Column) > Contact Us.

I hope this helps in some way.

[TheVintagePineapple]

International buyers can still view your shop and listings, along with favoriting them, even though you don't ship outside the US. They can also send messages.  Not a glitch.

It could be that she just hopes you'd make an exception for her with that fabric? 

[ChillwolfArt]

@TheVintagePineapple   Thank You for verifying re: Buyers in countries you don't ship to, do have the capability of Messaging you.  I wasn't really sure, as it's never happened to me.

[KarinaMercier]

People in countries you don't ship to can still see your shop and items.  Under "Shipping and return policies" it says "Sorry, this item doesn’t ship to *your country*. Contact the shop to find out about available shipping options."  So Etsy actually suggest to write to the seller to inquire about it, which I find is Ok personally as I might be willing to make exception once in a while depending on where and what the item is.