Robbed of Becoming Star Seller

[Hedgekraft]

I was on track to be a Star Seller for October through December. I started using the new app and now it says that I was only at 71% for shipping on time and tracking, which I know is wrong. I looked through the data for the last two years and I had one item sent with out tracking two years ago and everything has always been sent on time. No items were sent late or without tracking from October through December. This feels like some sort of technical glitch and I am bummed because I can't see a way to fix it. Has anyone else experienced this?

[HectanoogaPatterns]

I don't know how to "fix" it,

but don't be so concerned about it.

I have it, it makes no difference in my shop!

[Adorabilities]

Look at the CSV for the last (not current) period. Which orders are showing as late/untracked?

Only the past three months count -- no need to look farther than the CSV on the dashboard.

I agree that the star doesn't make a difference in the amount of sales received. But I also understand the frustration of not being able to determine why a certain score was given.

[VintageRescueSquad]

Firstly, only the last 3 months count, so forget about going back 2 years to figure this out. Download your shipping stats from the star seller dashboard and look at the spreadsheet. It will show you your tracking.

I got dinged a few months ago because I had a typo in the tracking number, which I hand-input. D'oh. That won't happen again.

[TonsOfPaper · Accepted solution]

Hello @Hedgekraft,

We've double-checked the orders that affected your Star Seller, and we can confirm that the tracking number on these orders can't also be tracked on the carrier's website. It is possible that the number entered may not be the tracking number, or a slight error may have been made in entering the number. It is also possible that the wrong carrier may have been added or chosen. Please check the carrier and the tracking number match. If the carrier and tracking numbers do not match, this will count as an invalid tracking number. You can check our help center article explaining how to add or edit a tracking number.

We recommend that you download the breakdown of your orders that has affected your Star Seller, you can download a CSV by going to your Shop Manager dashboard > Star Seller dashboard page > selecting the On time shipping & tracking tile > selecting the ‘Download’ link next to ‘Order breakdown’.

Thank you very much!