Reviews for digital downloads

There is some sort of glitch for reviews of digital downloads. A buyer can download a digital download purchased 2 years ago, then re-download it today and be able to leave a review. The download only shows the latest date it was downloaded, you can re-download several times and it will only show you the latest date/time. I've received two reviews from buyers who purchased more than two years ago. So I tried re-downloading some of my own purchases and yes, I could leave a review for something that I purchased two years ago, that I already downloaded two years ago.

 

I've contacted the Chat, with no help on the matter. Is anyone else experiencing this issue?

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Re: Reviews for digital downloads

I've now checked an order I purchased in my other shop from Feb 2023.

If I click to download I can also add a review!

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Re: Reviews for digital downloads

Take a screen shot and then send in an email to Etsy with this.  Find something close to your issue.

There are some things chat cannot help with as they are outsourced. 

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Re: Reviews for digital downloads

The only place where I can email them is for finances. I’ve asked the agent I chatted with today, to connect me to someone who can help resolve the issue.

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Re: Reviews for digital downloads

wow - that is a big loophole.

 

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