A fellow seller sent me a message for a custom product and told me that it said my response time indicated that I get back to people in one month. Because she is also a star seller, she recognized that my speedy reply badge meant that was not the case. I generally return messages within a couple of hours unless I'm asleep. Is there a way to correct this error?
This has been a problem for years. That "This Seller typically responds within XXXX" notice on Shops broke years ago and was never fixed. Also, it does not change or update. I believe even @cindylouwho2 was someone who took "a few days" to respond according to the announcement in one of her shops.!!!!! But she has the SSP "Speedy Replies" Badge. Clearly, the right hand does not know what the left hand is doing!!!!!
@CarpetCollectionAU Mine is "Typically responds within a few days" when I often reply within the hour, and have had the Messages badge for a few years now. There is actually a "within 48 hours" one, so they are telling people I take more than 2 days LOL
@ColorGardenJewelry Etsy does not care about fixing this. I and others have opened numerous tickets. The time frame was set several years back when they still weren't counting things sent to spam correctly, and it never updates.
Etsy has tons of legacy code around that they never assign anyone to fix. They don't care how badly it affects anyone's sales, either - they just assume that any concerned buyers will buy from another shop.
Certainly a bummer...regular buyers don't know enough to check the speedy replies badge. This was the first person to point it out but I guess when you respond right away they realize it is erroneous.
I'm just guessing, but my guess is that Etsy has lots of spaghetti code and/or patchwork code. That would explain why lots of oddities. It would also explain why they don't dink with code that they deem low impact. Never know what might happen when 'fixing' spaghetti code ... or code that is not based on a sound overall architecture.
If you click on the 'contact' button under her profile in the top right corner of her shop, or in any listing where you can click to contact her, when the message box pops up it says it in the top of that:
Oh well, I get lots of messages and obviously reply to them quickly, so this doesn't seem to have much effect on my shop. I suppose this got abandoned for a reason - because nobody pays any attention to to it.
