ERAtiqueVintage
Inspiration Seeker

Response Rate Calculation

Is it possible to check the calculation on response rate? I've had a few messages where I replied within 24hrs but it continues to prompt me to respond to a first message. As a result I think my response rate was miscalculated for the month.

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NanaLetha
Inspiration Maker

Re: Response Rate Calculation

Download a CSV file for messages.

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Re: Response Rate Calculation

@ERAtiqueVintage: Based on the numerous threads about this (as well as personal experience), the new message banner not going away appears to be only a user interface glitch which is not affecting any stats such as Star Seller.

"... I think my response rate was miscalculated ..." Check the applicable CSV file available on your Star Seller page. When you look at the file remember that that the dates / times are in UTC (not your time zone), only the first message of a new incoming thread is included (all that counts for Star Seller), and usually a new incoming thread is not included until after the 24 hour reply window has passed regardless of when you replied. Star Seller stats (and the CSV file) seem to be updated only once per day so there may be an additional day's delay. There is also a link to the actual message thread so you can verify if the data is correct or not. Keep in mind that the Star Seller metric is NOT all new messages but only the first message of all new incoming threads.

 

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ERAtiqueVintage
Inspiration Seeker

Re: Response Rate Calculation

Thanks for the info!

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