BlingBoxBabe
Inspiration Seeker

Responded NEXT DAY and LOST STAR SELLER

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This is truly ridiculous!  I have had star seller the whole time and ALWAYS RESPOND immediately!  I literally responded to this 1 MESSAGE the NEXT DAY and it knocked me under 95%!  I have a screenshot of the message stamps to prove it! 

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JustMeToo
Community Maker

Re: Responded NEXT DAY and LOST STAR SELLER

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@BlingBoxBabe   The star seller program is so flawed and glitchy that you really should try not to get so upset over it.  Good products and good reviews bring the customers.  Most don't even notice the little kindergarten stars.

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JustMeToo
Community Maker

Re: Responded NEXT DAY and LOST STAR SELLER

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@CraftyCornishMaids   Etsy's "customer service" takes a lot longer than that!

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Re: Responded NEXT DAY and LOST STAR SELLER

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Were you within 24 hours?

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BlingBoxBabe
Inspiration Seeker

Re: Responded NEXT DAY and LOST STAR SELLER

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It only shows the day on my side, not the time stamp.

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NanaLetha
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Re: Responded NEXT DAY and LOST STAR SELLER

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You have no badges at all which means you did not meet the $300 minimum in sales.

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BlingBoxBabe
Inspiration Seeker

Re: Responded NEXT DAY and LOST STAR SELLER

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I’ve more than met that amount and I’ve earned that badge SEVERAL times, until now, so I’m not sure what you’re seeing.

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Re: Responded NEXT DAY and LOST STAR SELLER

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@BlingBoxBabe

You have no badges at all. No reviews badge or shipping badge either, so that either means you have not made a minimum of $300 over the 3 month review period (which you need before any badges are awarded), or that Etsy have removed your badges for some reason. 

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Re: Responded NEXT DAY and LOST STAR SELLER

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Also not seeing any badges

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JustMeToo
Community Maker

Re: Responded NEXT DAY and LOST STAR SELLER

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@BlingBoxBabe   The star seller program is so flawed and glitchy that you really should try not to get so upset over it.  Good products and good reviews bring the customers.  Most don't even notice the little kindergarten stars.

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Re: Responded NEXT DAY and LOST STAR SELLER

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If the message came in at 10.00am on a Monday, and you replied at 11.00am on a Tuesday, you are dinged, as that is more than 24 hours

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JustMeToo
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Re: Responded NEXT DAY and LOST STAR SELLER

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@CraftyCornishMaids   Etsy's "customer service" takes a lot longer than that!

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BlingBoxBabe
Inspiration Seeker

Re: Responded NEXT DAY and LOST STAR SELLER

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Yeah, I guess that’s it, but that really stinks!  I feel like it should be done by the date, not the hour, since we can’t see the time stamp, we can only see the day.  

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Re: Responded NEXT DAY and LOST STAR SELLER

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@BlingBoxBabe 

You can see the number of hours, up to 24 hours

once it is over 24 hours, then it says

1 day ago, if it says that, you've blown the 24 hours

then it gives 2 days, 3 days etc

up to a week

then it gives the date, like 3rd Nov

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