Hi Etsy team,
Like many other sellers, I offer personalized products that require buyers to send me a file, in my case, a photo. Unfortunately, the current process for doing this is often confusing and inefficient, both for customers and for sellers.
Despite including clear instructions in my listing descriptions and images, I regularly receive messages from potential buyers asking how to send their photo. Even after completing a purchase, many customers take extra steps to identify their order when sending the file separately, worried that it might not be correctly matched.
From the buyer’s perspective, the current flow can feel disjointed, they’re asked to complete payment first, then navigate back to the shop to send a message. Without a direct link between their order and the file they want to provide, some might give up entirely, which likely impacts conversions.
One idea that could improve this experience would be to offer an option to upload a file during checkout, ideally as part of the personalization step. This would make the process more intuitive, reduce the risk of errors, and save time for both buyers and sellers.
I imagine a feature like this could enhance overall satisfaction while helping everyone involved, customers, shop owners, and the platform alike.
Thanks so much for considering this suggestion, and for all the work you do to support the seller community.
Warm regards,
Charles
WiggleBeeBooks
