Remove old Payoneer account & add new Payoneer account

[Eliythemerald]

Hey Etsy I'm ali from india we have facing a problem regarding payment method , my old Payoneer account was closed for some reason thats why I create new Payoneer account but my old Payoneer account was not removed  there is no option to remove Payoneer account,, Etsy please help me to link Payoneer account I'm a genuine and best seller 

[CraftyCornishMaids]

You can't

You have to get payoneer to fix your old payoneer account

As only 1 payoneer account is allowed per person/ID, and etsy does not allow ownership/id of shops to change, they do not allow a different payoneer account to be linked.

There are many posts like this, the only way to fix it, is through payoneer, and getting your old payoneer account re-instated

If you can't, you can no longer sell here

....

your shop has no sales, and says you are in Bangkok - Thailand, not India

[DigitalFileArtCraft · Accepted solution]

(your shop has no sales, and says you are in Bangkok - Thailand, not India)

In Thailand, you can swing your arm and you'll probably hit an Indian person!

[CraftyCornishMaids · Accepted solution]

Whether you are in India, or Thailand, makes a big difference for opening an etsy shop.

It doesn't matter if you are Indian, or can hit an Indian if you swing your arm around, it matters about the COUNTRY you are in, and your ID for that country

You can't open a new shop if you are in India, you can if you are in Thailand

there could be other reasons the verification is failing, the country, tax ID, address, etc etc all have to match the country you are opening a shop in.

[Eliythemerald · Accepted solution]

Pls try to understand 

[DigitalFileArtCraft · Accepted solution]

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The closure of your old Payoneer account is not a big issue. You can still add the details of your new account.
However, as far as I know, the account holder name (seller name) cannot be changed.
As long as you open the new Payoneer account under the same name, there shouldn’t be any problem.

Create your new Payoneer account:
Make sure the account holder's name matches the name on your Etsy shop.
Etsy requires the names to match for security and verification reasons.

Go to your Etsy payment settings:
In your Etsy dashboard, follow this path:
Shop Manager → Finances → Payment settings

Update your Payoneer account:
Under the "Deposit method" section, click “Update” or “Change.”
This will redirect you to the Payoneer login page.

Log in with your new Payoneer details:
Use the email and password for your new Payoneer account to log in and connect.

Verification process:
Etsy or Payoneer may ask for email/phone verification. If everything is correct, your new Payoneer account will be linked and set as the active one.

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Important Notes:

If there's a name mismatch (between your Etsy account and Payoneer account), the system may reject the connection.

The old Payoneer account showing up is not a big deal – once your new account is linked successfully, it becomes the active one.

You can also go to Payoneer’s settings and “unlink” the old Etsy connection if needed.

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[Amaradorn]

@Eliythemerald did the solution posted by @DigitalFileArtCraft above work?? I'm interested to know because the current understanding is that you cannot change the Payoneer account once it is connected to your Etsy shop.

[MrcTH]

How to remove payoneer account form etsy.

[Eliythemerald]

Please try to understand etsy I'm a genuine seller since 2012 Eliythemerald is my second account please change my Payoneer account 

[Amaradorn]

@Eliythemerald you are not talking directly to Etsy here. We are just other sellers. 

[CraftyCornishMaids]

@Eliythemerald 

We are other sellers, we are not etsy

you marked 3dfilessshop as a solution

If it worked, I am surprised, but that would be good

if it didn't, you have to get payoneer to restore your other account