Refunding purchase not counted as answered message?

[DizzyMadeQuilts]

I got a message and the customer wanted to cancel. I canceled it and somehow it’s not showing I answered her within 24 hours. Now I won’t get my Star Seller. Is there a way to correct this? I canceled her order immediately. 

[NanaLetha]

You must reply to her message not just refund and cancel.

[CryzalisDesigns]

All new messages have to be replied to, even if they do not require a answer.

You can try sticking the message in spam, but if the message came via order help request I do not believe you can spam them.

[CappuccinoLace]

Any message in the refund screen is not a reply to the message under messages.

You have to reply to the message under messages, regardless of whether you include a message on the refund screen.

[BagmakerSupply]

@DizzyMadeQuilts: "... the customer wanted to cancel" Was the customer's Message a Help Request? A "message" you write on a refund form does not count as a reply. The "message" in a cancellation form is appended to the default message thread you have with that (buyer) account but not sure if it counts as a reply to a new thread. It does not append / reply to the Help Request.

[DragonflyDreams1]

I am sorry to hear that happened, it seems unfair but it is how Etsy deals with it. I will keep my fingers crossed that you receive 19 messages quickly. If I remember correctly that is the number needed to make up for a missed response.

[PillowDetails]

That's a tricky one, isn't it?  Also the same with sending a return label, AND creating a custom listing, even though Etsy sends another email to the Buyer letting them know.

[hopeandjoystudios]

If you spam her message it blocks her from ever contacting you again. Which if it is a customer or potential customer  is bad. If they accidentally bought their cart it means your item was in there..they may buy. I'd take the hit and live and learn.