Read Packing Slips for your orders carefully!!!!!

We received an order that costs $184.00 + shipping and taxes which should have been $216.00.  However, on the packing slip the order total came to $7100.33.  How the heck did that happen?  We checked everything on our end and all was correct.  I am sure the customer properly charged, but I definitely cannot send the packing slip with the order, and I am sure that I will never be able to reach Etsy on this matter.

Just a heads up to make sure you packing slips are correct! 

Good Luck!

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UppNorthEh
Community Maker

Re: Read Packing Slips for your orders carefully!!!!!

Was it maybe a currency other than US dollars?

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swatchoclock
Conversation Maker

Re: Read Packing Slips for your orders carefully!!!!!

Different currency dollars were used to pay? Even if your customer is from the US, they can still pay with a different currency depending on payment method.

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Re: Read Packing Slips for your orders carefully!!!!!

The packing slips will be correct

the $ will be a different countries $'s, so a different exchange rate

It's about right for the Taiwanese dollar

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MaynardMillinery
Conversation Maker

Re: Read Packing Slips for your orders carefully!!!!!

Taiwanese dollars are converting to around the 7000 mark today.

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Marmalady
Conversation Maker

Re: Read Packing Slips for your orders carefully!!!!!

Order Receipts show Seller's currency

Packing Slips show Buyer's currency

If both Seller & Buyer countries use a $, Etsy does not add any distinguishing country notation

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Re: Read Packing Slips for your orders carefully!!!!!

actually, I had an odd one the other day. I never have noticed a CAD $ in any order. I always use the packing slip.

The $ is always correct for me as a US seller in USD.

 

but this one was different. Not sure if this is something new/updated (as my sales to Canada are about 1% of my US sales...) but never noticed THAT before. Freaked me out a little until I did the conversion.

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