Reached the max number of attempts for bank verification - Badest Etsy support ever

[Former_Member]

Hey guys
I already had my first sale and was busy verifying the bank. After the 3rd vesuch the document was unfortunately still not acceptable although I requested it from the bank. So I forwarded the whole mail from etsy to the bank and received a detailed document with all the info. However, it now says that the maximum number of attempts for verification has been reached and I should contact etsy. Now it's been 1 week, I have opened several tickets and explained my problem to the support that I can not submit more documents and verifications. However, every time I got a standard mail in which it said that I should upload the documents again but that does not work, so the support is really bad, am extremely disappointed.

[BagmakerSupply · Accepted solution]

@Former_Member: "I have opened several tickets" Often the first response you get from customer support is an automated reply meant to weed out the people who contact support over common issues that can be easily solved.

Every eMail from Etsy support should have a link something like "I Still Need Help". Click on that link in each reply from Etsy (or actually reply stating that you still need help) to keep the report alive otherwise Etsy will assume that it is resolved. You may have to do this innumerable times, before anything is done but do not give up. DO NOT open a new issue or contact Etsy multiple times about the same issue (doing so closes the one you already opened and puts the new one on the bottom of the pile).

[Former_Member]

@BagmakerSupply Thank you very much, is it possible to chat with you via instagram/whatsapp or so to help me during this situation maybe you have some tips what i can write or how i should handle?

appreciate your help!

[BagmakerSupply]

@Former_Member: We are probably not the best people to help as we have not experienced any of these bank verification issues. Perhaps someone who has can offer you some suggestions.

[MaxandCocoPH]

hi did you fix it already?

[CraftyCornishMaids]

their shop looks shut to me