ampersay
Community Specialist
Community Specialist

[RESOLVING] Error when sending Messages from the Orders & Shipping page

Hey all! 

We've got a team digging into what's causing the 'Hmm. Something went wrong' error when attempting to send a Message. Once I've heard more from the team I'll update this thread. 

When testing out this issue, I noticed that this was only impacting Messages sent via the Orders & Shipping page. If you head over to the Messages page, you should be able to send one successfully at this time. 

Thanks! 

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ampersay
Community Specialist
Community Specialist

Re: [FIX IN PROGRESS] Error when sending Messages from the Orders & Shipping page

We've found the cause of this issue and the team is working on a fix as I type this. Once it's live, I'll drop an update in this thread! 

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ampersay
Community Specialist
Community Specialist

Re: [RESOLVING] Error when sending Messages from the Orders & Shipping page

And the fix is live! You should be able to send a Message via the Orders & Shipping page without error at this time. 

Thanks! 

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