[RESOLVED] 11.17.22 Deposits for Canadian Sellers

[ampersay]

Hey there, 

We are aware that some deposits made to sellers based in Canada have been returned. Our team is working with our payment processor to correct this issue and will be rescheduling the funds to be sent to accounts as soon as possible. We’ll provide another update in this thread when deposits have been successfully sent out. 

Please know that there is no further action needed at this time for the impacted sellers to ensure that these deposits are processed. 

Impacted sellers may have also received an email asking them to update their bank account. Any seller that has previously successfully verified their bank account can ignore that email and does not need to re-verify. 

We’re very sorry for any trouble this may have caused.

[ampersay · Accepted solution]

We have confirmed with our payments processor that deposits are now processing as expected for sellers based in Canada. All scheduled deposits for this morning were successfully sent. 

For sellers whose Nov 17 deposits were returned yesterday:

• If your shop is on a daily deposit schedule, these deposits were sent and sales funds should arrive in bank accounts by Monday. 
• If you requested a one-time (ad-hoc) deposit, then you will need to submit another deposit request or your next deposit will be scheduled based on the deposit schedule you have set for your shop. To do this, please select Request it now in your Payment account to have your funds deposited the next day (as long as you meet any applicable deposit minimums).

We apologize for any confusion or disruption that this may have caused. Thank you for being a part of the Etsy marketplace.