REMOVING PROCESSING TIMES FROM SHIPPING PROFILES - NIGHTMARE - MISSING SOMETHING???

[#1]

Etsy has removed the processing time from the shipping profiles and to be blunt - this is HORRIFIC. I cannot express how bad of an idea this is... I have over 700 AD's - that all fit into specific shipping profiles with specific processing times within those profiles. I often have to change my processing times due to volume of orders - especially during prom.

So with this new "feature" I will be required to go into EACH INDIVIDUAL AD to edit the processing time??????

So this can not longer be done in bulk???

Or am I missing something???

This will be an absolute NIGHTMARE.

Jenny

[KanjaniCraft]

If using bulk edit please check and check again.

i bulk edited my listings and after spending 10min going through 8 pages of listings changing processing times by group using Bulk Edit I have just discovered that it didn’t work AT ALL. 

It appeared to work at the time. As in no obvious evidence of a glitch whilst I was doing it. But when I came back to check - I found it actually hadn’t worked at all. So all my listings still have the generic 1-2days which Etsy arbitrarily applied to all of them, and now I need to manually change all of them - one by one. 

Because I’m obviously twiddling my thumbs and just waiting for something pointless to do for 3 hours…

[bradgoodell]

Thanks for the advice, I'm going to go back and check mine. 

[bradgoodell]

I went back and checked mine in batches, and I found a few in the wrong processing times.  These are listings I am sure I changed.

Going to follow this very closely, I'm sure there are others.

[Kleighvintage]

I did notice on the quick edit setting on the listing page, you can no longer edit the package size and weight. You would need to open each listing to correct it. I used that tool often and will miss it. Also, I am unable to bulk edit any prices or make change to shipping profiles ect. 

With the $6 or less shipping charge having priority in search; does anyone know if that now includes calculated shipping too?

[bradgoodell]

@Kleighvintage If you use calculated shipping, you are exempt.  It is an either/or.  

Calculated shipping, or under $6.  

[Kleighvintage]

@bradgoodell Thank you!  

[MaddyVintageHostess]

My Delivery profiles are all set to 3-5 days, that includes processing times. Just packing etc. I often post the day after an order. Underneath my delivery profiles is a list called  Custom  Delivery Settings and that list is  deleted items from the past. I can never get rid of this list, have tried but it stays . What another extraordinary thing Etsy have created. 

[AmoreTreasure]

Warning:  The so called "Processing Profiles" on Shipping Settings are really not "profiles" at all!  They are more like bulk listing and variation editors.  They don't work at all like the way shipping profiles work!  For example, if you have two processing "profiles" setup, say one that is "ready to ship (1 day)" and another "ready to ship (2) days", and you go into the "ready to ship (1 day)" and change the processing time to "ready to ship (2 days)" it will go out and update every listing and variation that was "ready to ship (1 day)", (and, oddly, also all all those already set to "ready to ship (2 days)") to "ready to ship (2 days)" and dump them all under JUST ONE "ready to ship (2 day)" so called profile.  What this means is you now have lost the distinction in your listings between those that were originally ready to ship in 2 days and those ready to set in 1 day!!!  For me and I imagine others, this has big ramifications for vacation if you leave your shop open and adjust processing times rather than putting your shop in the search placement killer, vacation mode.  The more listings you have, the bigger this problem.

It used to be with shipping profiles that you could have multiple profiles set to the same processing time.  You could independently adjust the processing times. Changing the processing time on one shipping profile didn't impact other shipping profiles.  This was because the listings were linked to the shipping profiles; the processing time was not actually stored on the listing.  Now the processing times are stored with the listing and variations.  So now if you have multiple processing profiles and decide to bump them all out TO THE SAME PROCESSING so called PROFILE to cover your two week vacation and then want to get the processing times back to how they were set pre-vacation, you will have to determine listing by listing, which listing should be set to which processing "profile" and update them manually.

[millyandpip]

Yep, this is an issue for me too. I make everything to order, but I can make some products quicker than others, so I had different processing times for different products. I too have discovered that if you change them all to the same processing time (like you would if you go on vacation) Etsy automatically moves ALL your listings to 1 profile. It's utterly maddening that Etsy have done this :0(

[romaarellano]

Wow, I guess I won't be doing that for vacations and rather just changing the ship by date for any orders that come in at that time. What a pain! We can't really relax when away from the shop. And Vacation Mode isn't a great option for me as that revenue stream is not something I can just turn off for a while.

[designsbydaisyandmax]

I handmake to order, like many of us,  and my old shipping profiles reflected the turnaround time depending on the item. I  have now realised that the processing time was changed by Etsy to 5 days for most of my products meaning I cannot meet the turnaround time given to buyers and I am now inundated with orders that I cannot make in the timeframe Etsy have changed to. Stressed to say the least. Plus I have custom / old listings that I no longer sell with a processing time that are inactive????  I am also very confused by this, I get that it is supposed to be helpful ie Made to order or ready to go but my timings are now all out and I have a lot of work to do in addition to making the orders, sleep will come second for a while now

[LollyrocketCandleCo]

Hiya,

We're in the UK and have a Bank Holiday on Monday so cannot dispatch anything until at least Tuesday, but our shop is showing a delivery date of Tuesday which is impossible for us to achieve.

Has anyone managed to work out if it is possible to change the processing times that the customer sees?

I have changed it all on the back end and it has applied to all our listings but no matter how many days I add to our processing time, it has absolutely no effect on the estimated delivery dates shown in our store to the customer.

I've tried making a new shipping profile to see if that made any difference but it didn't, so I don't have any other ideas.

I'm just having to manually change the shipping dates on orders as they come through at the moment and hope that customers don't think we're trying to con them with falsely advertised delivery dates

[SweetEmporiumShop]

This change is a huge problem. I've made the changes to the processing times and can see on the listings it APPEARS to have updated. However, the processing times given to customer and orders is not what I've set up. The new system has a problem is not linking to the listings and I can't change the ACTUAL processing times customers are seeing before they order. Nightmare. 

[SwirlingOrange11]

And this, among a host of other inane changes/charges is why I have not listed anything new on Etsy since Dec 1 2024.  I am selling off all physical items, and do take offers.  I refuse to jump through any more Etsy hoops.  Etsy is in business to make a profit, as we are, but they are doing it off our backs, there is nothing fair about it, nor intelligent.  The CEO must get his billion dollar bonus at the end of the year by showing how innovative the tech team is, ugh! 

Just an idea, though I do not know if this works in etsy search, but when you search in google add -AI to your search term to get real results (or as real as you can get) and in DDG you can set this up in the upper right corner under settings, and turn off auto suggest and AI results.  Not sure about Chrome, I don't use it anymore.

I am not using AI anywhere, and a huge reason why Etsy is dying.  They are "TAKING THE HUMAN OUT OF THE EQUATION" how about employ their AI bots to make everything sold here, that would be fun to watch!  SC%^ Etsy!  Selling just fine with NO ADS, NO SOCIAL, Nothing!  I am selling slowly, but surely 'til it is all gone!

Good Luck to you all, wishing you many many sales, hopefully outside of Etsy!

[HuggableHound]

I just discovered that indicating 1-2 business days for all "made to order" items in my shop, in reality to Etsy means 1 business day.
2 orders received yesterday - ship date Monday. It should be Tuesday.
And when I asked why? Oh there's a system error that will be fixed on November 27th and it's my responsibility to notify each buyer their orders will not be shipped by the date on their order.
THIS IS UNACCEPTABLE.
So be careful with your processing times, there seems to be a bug in that.

[Petitscadeauxenbois]

27 november or 27 may ?

[RackShackUK]

I just tried the chat support as I need to extend my dispatch times as just been struck with Glandular fever, and their response was

"It sounds like you’re experiencing an issue that our engineering team is looking into. I’ve added all of the details from this ticket to their investigation so they have more information to work with. Thank you so much for reporting this, it lets us know how widespread the issue is and helps our teams prioritize fixes."

No apology!!!

I then asked them what happens when I cant meet the dispatch deadline now?   and there was no more response from them, totally ignored me.  They expect us to bend backwards to keep our star seller badges yet they have zero accountability to us.

[HuggableHound]

That's pretty much the response I got a half hour ago.
What I got was help topic links on how to change my shipping profiles.
Uhhh hello? That's why I'm on this chat. It's not working!

[FeltWithAHeart]

I first heard about this when I went into my listings the other day, and there was a pop up that said they were doing this, and to "click here" if you wanted to know more. And that "more" was very confusing. Then I came to the forum to see if it was being talked about. It is very weird, as others have mentioned, that it includes past items that sold long ago. That threw me. I have about 200 listings in my shop now, but it showed over 700. Luckily any custom orders I did were in one profile and all the others are in the big one, so I don't think I'll have to do much, but this is really handled poorly.

[EccentricHandbags]

It includes all of your sold out listings.  It changed the processing time on those.  Some are concerned about it though I'm not sure this matters if they are listing you won't ever relist.

[AmoreTreasure]

Yes, it is handled poorly.  That's an understatement!  @EccentricHandbags it does "matter", at least for my shop.   As I mentioned earlier under Your Processing Profiles in Shipping Settings mine is   showing 5604 Ready to ship (1 day) and 880 Ready to ship in (1-2 days) so that's a total of 6584 listings.  When I go to listing manager, I have 508 active listings, 4819 drafts, 250 expired, 6199 sold out and 142 inactive.  The numbers don't add up so that's a concern.  I have zero confidence that they changed all of my active listings correctly let alone the other 10,000+ in other statuses nor do I even know which of those listings they attempted to set.  There is no indication under "Your processing profiles" in shipping settings that I can see that identifies the status (active, drafts, etc.) of the listings they modified.  So  how do I know which ones?  To make matters worse, listing manager gives no way to filter by the new processing profiles. If there were, I could at least have an easier way to go through my listings, prioritizing actives, and see if the processing profile is set and, if so, set correctly.  Moving forward, I periodically check my shipping profiles using that filter to ensure I set them correctly and certainly would want to do that with processing profiles but, again, no way to filter.  For me and I suspect many others that list a lot of items that aren't lather-rinse-repeat, I virtually never create a listing from scratch but instead use sold items and other statuses as well as templates so I would like the processing profile set correctly on those listings too.

[bradgoodell]

I thought I had these worked out, after 2 days of working on them.  Apparently not.  My 2 newest orders have ship-by that are now too far out.  *sigh*

[NancyQstudio]

I'm hoping they get it working correctly soon because I will be using it.  Unfortunately, it appears that Etsy was unable to ensure the tool was working correctly before rolling it out.  My experience has been that I'm unable to determine which variation I'm editing within the listing.  Even if I stretch the Etsy editing window to cover my entire computer screen, I still can't see the material variation description.  This has made it extremely time-consuming and hard to use.  The bulk option doesn't work at all for me.   Since other sellers have reported the bulk option is working for them, it sounds like Etsy is still working on this tool.  

I've been asking for this tool for years.  So I'm thrilled Etsy has developed it and I'm looking forward to using it once it's working correctly.  This is going to help me add to my variations for things such as custom framing which takes more time to do.  Hopefully, it will become usable soon.  

[BagmakerSupply]

Have to wonder if Etsy "disabled" the current processing days system and the new one will not be "enabled" until the 27th, leaving any orders placed during the gap in some sort of default (limbo) state. Shops should keep an eye on their Star Seller csv files to make sure that orders are not being marked as missing processing time.

[YukiKoFiberCreations]

i was scrambling just now reaching out to clients to ensure they were ok with the est delivery time. Explained the glitch in plain terms. All my est delivery times have disappeared.