The quantities available are not showing up in the dropdown box for customers to choose from in some of my listings. They ARE showing up in a some other listings. The listing will automatically renew until all the quantities are sold, but the customer cannot choose a quantity. I did a search on this topic. Someone said the customer would be able to choose a quantity when she checks out. But it's confusing to the customers because she can't choose a number until she checks out. I didn't realize this was happening until a customer complained that she couldn't choose a quantity. Hopefully this is a temporary bug?
I buy mostly beading supplies here and the quantity desired can be chosen on the listing page before adding to the cart - I just did this recently with someone I shop with often. I have heard about this issue and I wonder if it's category specific.
My categories are all the same. I sell vintage. Someone said it has to do with price. If the item is more than $20, customer can't select quantity. I have some rolls of vintage wallpaper. When people wallpaper, they often need more than one roll so this is a problem.
@MadGirlRetro that has to be incredibly annoying. I prefer to know if the quantity I need is available before I add to cart
If they are priced over $20, then you need to add to cart before selecting quantity. Been this way for a couple of years - I hate it, and it makes no sense.
https://community.etsy.com/t5/Providing-Great-Customer-Service/STEAMED/m-p/133814196
It really doesn't make any sense - it would seem that sellers could potentially be losing out on sales if the customer thinks they only have one available
@AutumnHollowStudio that's what a customer said to me. She didn't know how many were still left. I probably lost that sale now. I replied but haven't heard from her again.
If the item is over a certain price the quantity will show after they put it in their cart. Lower priced items will be seen on the listing page. It’s been this way for a few years
@OmasFabricStash yes, that's what they are saying. I don't see the point. It's confusing to the customers.
I just sent this message to Etsy support...might just get the same talking point response. It's about the description issue, plus the available quantity issue. Feel free to copy and paste relevant info and invite others to contact them!