Quantity Drop Down Window

[GardenGateDesign]

I see that the quantity drop-down window is gone on some of my listings.  I read in the forums that this was an issue in 2020 but I see nothing recently.  I had an item listed with 10 and a customer bought all so I relisted, he then bought all 10 again and now I notice after relisting the quantity can only be increased at checkout.  Other items I have listed with multiples have the drop-down window on the listing page other items that I have multiple od do not.  This could be very confusing for the customer, anyone else experiencing this?  I've tried changing the quantity on these listing to see if there is a trigger point to no avail . . .

[PillowDetails]

The trigger point is $20.  It's not a bug or a glitch.  Items $20 or over need to be added to cart, before quantity can be selected.  I have yet to see any explanation for why Etsy thinks this is a good idea.

[GardenGateDesign]

That's it, I checked all my items over $20 and no drop-down window till you get to check out.  Well, that is the stupidest thing I ever heard of.  Had my customer not realized this I would have lost out on two $450 orders. If I had been the customer I most likely would have moved on as the quantity I needed was not available. . .

[PillowDetails]

I'm constantly needing to tell customers that yes, I have more than one ...  I feel like such a dope having to do this.

[Amaradorn]

Yeah, that been a problem for a long time. It appears to be different on different devices. I would contact Etsy support with screenshots and point out that this issue is confusing for buyers and therefore not helping sales. I would imagine that this is more of an issue for supply sellers.

[FluffyToastDesigns]

I have absolutely lost sales because of this. 2 contacted me, but had moved on to another already by the time I responded. (and I respond pretty rapidly) So if 2 actually contacted me to ask, I have to wonder how many have just moved on without contacting.

I've since [reluctantly] added another smaller size option in those listings, so that it shows that I have more available.

Why they think this is a good idea is beyond me.

[DesignedToCharm]

It has been a real pain for me because I'm constantly having to explain to customers that they have to go to their cart in order to change the quantity. I can't for the life of me understand why they made the change.

[AugustAve]

This is a huge problem!! I have lost so many orders because of this. I've had frustrated customers not buy or buy 1 item and say "I wanted 4 but I don't know how to get more into my cart." Or they checkout 3 times to get 3 hand towels. This is crazy!!!!! PLEASE ADD THE QUANTITIY BUTTOM BACK! PRETTY PLEASE! I sell towels and they cost more than $20 each. Most people want more than 1 towel for their bathrooms. 

[AugustAve]

Adding this to my above comment. I had to lower my prices on washcloths to $19 just so my customers can purchase 2 hand towels without frustration. 

[ModAngie · Accepted solution]

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.