Purchase is not displayed at the customer

[QuipprintDE]

Hi all,

A customer ordered from me and everything also went smoothly, the item arrived and everything was as expected. However, he also wanted to rate me and when he looks under purchases then it says "You have not yet bought anything from easy and he can not rate me or the item. Is something like this known? What can I or he do?

thank you and regards

nico

[PillowDetails]

@QuipprintDE can you tell if they checked out as a Guest?  Is the profile they messaged you from the same account they purchased from?  You can tell if the message is in the "help / contact" format that shows from Buyers after they purchase.

Otherwise, tell them the time to review may not be open for them yet, and Etsy puts a a red dot to remind them to leave feedback on their profile.

[JJewellerySuppliesUK]

The customer must have checked out as a guest without creating an account. 

[QuipprintDE]

the customer is an registred user on etsy ... i see the order and can interact with, but he not

[SVGRox]

Hi Needs to contact Etsy support who will be only to happy to investigate and solve this for the customer