Promo Code Stuck

[CrypHipDesigns]

I created a promo code for "buy 3 listing get 50% off the entire store" and the code is now on with no end date and there is no way to end the sale. It appears that my shop now has a perminant sale. Anyone have any work arounds here?  I have also not found a way to contact etsy support related to this. 

[OneEyeCatStudio]

Even if you contact Etsy it will do you no good.   They are already getting lots of complaints about this. 

And so many sellers complaining here in the forum about just being caught and bled.

This seems to be something that Etsy wants and what Etsy wants, Etsy gets.

[PiecesOfMePaperCraft]

I have a coupon code I created 2 years ago that I’m now unable to deactivate. I got into a chat and it was supposedly sent to the tech team. Surprisingly I got an email pretty quickly that said it was escalated to the engineers. They’re aware of the issue but don’t have an estimate for when it’ll be fixed. Typical. 

[leinweberstudio]

This seems to be something that Etsy wants and what Etsy wants, Etsy gets.

@OneEyeCatStudio  is correct.

Etsy would like it best if the entire site would be on sale 24/7, and they're finagling things to make it happen, for as many listings as they can.

Based on what some others have said you can stop sending your offers, but you can't deactivate them until the Etsy-approved expiration dates.

I would recommend that sellers who don't want to get trapped in this to not offer coupons or have sales. Ever.

[sugahNspice]

Same problem. I ended a sale last week (the “end sale early” was there). To this day it remains active and says “no end date” and no way to end or edit. Etsy owes me at least $100 and counting in discounts I didn’t want to give out any longer. After selling for 10 years with Etsy I expect better customer service. No reply to my chat or call request, not even an email  

[TBQSC]

@leinweberstudio said "I would recommend that sellers who don't want to get trapped in this to not offer coupons or have sales. Ever."

I wholeheartedly agree, and to go one step further ... we also do not have to honor any orders purchased with coupons.  Instead, simply cancel & refund and apologize to buyer stating you are no longer accepting coupons due to Etsy not allowing us to have control over our own business!

[leinweberstudio]

Hear, hear.

I suspect that many sellers were, and perhaps still are, unaware of how the new coupon expiration dates were going to impact their business. 

All they saw was "Expiration dates! Yay!", w/o realizing that, as is typical here, there would be an angle that would hurt sellers while benefiting Etsy in the form of more sales, many now being involuntarily discounted from the prices that the seller wants.

Etsy doesn't launch things that, in the end, don't benefit them.