Production time not being added to expected arrival date

[KweenBee]

I’ve never had this problem before but it has now come up when creating shipping labels for two of my sales. The listings state when the arrival time is. I give 2 weeks to make what the customer ordered plus the shipping transit time. No problem there. But when I go to create the label, everything I pick triggers the expected arrival date as being too short and won’t arrive on time. It’s only 2 weeks from the purchase date. Either the shipping time isn’t being added or the 2 weeks to make it isn’t being added. The auto shipping setting has been the same for multiple listings for ages with no problem until recently. 

Anyone else running into this? I’m not sure why it’s now doing this as there’s never been an issue like this before. 

[PrairieCrocusStudio]

Yes, it's happened to me this week and last week. Even though I shipped several days sooner than my processing times, when I printed the labels, some said "May arrive late.... Buyer expects by xxx date." -Which is earlier than my scheduled dispatch date plus normal transit time. 

[TheHomespunLoft]

@KweenBee 

Sounds like you are printing the label when you get the order?? Why would your listing have the arrival time?? and how would you know that? Mail is often not on the schedule one would think it should be. I would never tell a customer a supposed arrival time. Etsy messes that up enough on its' own.

Maybe I am not understanding you.

I do a lot of custom work- I print the label when I am shipping and not before.

[PrairieCrocusStudio]

No, it happens when I print the label on the day that I am taking it to the post office. 

[CarpetCollectionAU]

@TheHomespunLoft Have a look at your actual Listing. The EDD information given to Buyers on the Listing is a "range"

For one of the OP's Listings Canada to US the EDD range is

"Order today to get by 

Oct 10-22"

But the OP says she has 2 weeks processing so the Buyer is being told to expect earliest delivery BEFORE the 10 Business Day Processing Timeframe has passed.

[KweenBee]

I don’t. I ship when it’s finished and print the label through etsy. When you make the selection it pops up red towards the top saying it will arrive late. When you go to the listing itself, the estimated date for delivery is correct.  Something is not working when it comes to making the label. 

[NanaLetha]

@PrairieCrocusStudio  The post office is putting that warning not Etsy. Probably weather related 

[PrairieCrocusStudio]

That would make sense. Thanks. 

[CarpetCollectionAU]

Several Community Members noticed this problem a week or so ago.

It was reported in Forum discussion and a Moderator asked us to open Support Tickets with screenshots to demonstrate the issue.

In one of my Shops every Listing had an incorrect EDD and it certainly seems that the Processing time is not being calculated into the overall "Buyer expects by XXX date" information.

This only began around the time Etsy said that the EDD would be more accurate because they system would be using "zip code" of sender and asked everyone to check that their Shop's location was accurately updated.

[KweenBee]

I'll definitely do this the next time I create a label.

And double checked my address for my shop, all good. Nothing was changed from before and the info is correct.

I wonder if being Canadian and having a postal code is causing a glitch?

[ForeverWindingWool]

@KweenBee I have a one-day processing rate, and every time I print out a label, it says it could possibly be late (customer expects it sooner.)  I accept it as Etsy being Etsy. *shrugs*   I generally don't pay attention to it any more.

[CraftyCornishMaids]

@KweenBee 

I looked at a bucket hat

it expects to get to me in the UK , Oct 11-Nov 5th

when I change to Canada L0G 1P0 is says arrives Oct 4-30th, so the latest date is 5 weeks from purchase

[CarpetCollectionAU]

This is what I have been reporting for over a week.

The OP has 2 week Processing so the Buyer is being told to expect (earliest)  delivery BEFORE the Processing Timeframe has passed.

[CraftyCornishMaids]

nope, they can't expect it until 30th October in Toronto area of canada, 5 weeks after purchase

if it arrives earlier, it's a bonus

[CarpetCollectionAU]

@CraftyCornishMaids Nope ... the earliest day the buyer can expect it is 04 Oct and the latest is 30 October

In the other Thread last week Buyers were complaining because they expected the parcel BEFORE it was even due to Ship.

In the example (below) from another of my Shops the latest EDD SHOULD be 18 October - longest Processing 6 Business Days and longest Delivery 10 Business

But the notification on the Listing informs the Buyer to expect latest delivery by 07 .Oct

I have triple checked all Shipping Settings and Profiles.

[CarpetCollectionAU]

@CraftyCornishMaidsOP stated they have 2 week Processing.

So the earliest the Buyer can expect it is 10 Business Days + whatever the Shipping is set to. Of course, shipping earlier will shorten the EDD Date Range

It looks like the system is either not taking Processing timeframe into consideration or it is taking the shortest Processing as the earliest EDD

[KweenBee]

I just sent something with the same shipping presets to the UK today and got the warning that the person expected it by Oct 10 at the latest. This is what I mean about the label being wrong 

[CraftyCornishMaids]

@KweenBee 

that's right,

30th is correct on purchase,

and etsy updates the delivery date, when it's marks as dispatched , so 10th is correct on dispatch.

[CarpetCollectionAU]

@CraftyCornishMaids Not wishing to begin a debate but the information being given to the Buyer is NOT accurate.

I have not worked out why this is happening but I do know the information on the actual Listing is incorrect  and sets an unrealistic expectation on delivery timeframe for the Buyer.

As @CryzalisMasksUK has reported below, this information does change once the parcel is sent.

You keep focussing on the latest EDD. But it is the entire EDD Date Range on the Listing BEFORE a Sale which is incorrect.

In my example in the following Post my latest EDD should be 18 October ( longest Processing and Shipping) but the information on the Listing advises that the latest EDD is 07 October

I completely understand that the EDD will change if I ship earlier than the last Processing date.

But, if a Buyer purchases expecting latest EDD delivery by 07 October, as advised on the Listing, and then gets a notification that the latest EDD is now 18 October where do I stand with Non-Delivery by EDD?

The Contract is formed at the time of placing the Buyer the Order and the Seller accepting this Order by dispatching it. 

Something has changed with the EDD on the actual Listing. I have not followed what happens after an Order because I only realized this last week. 

[CryzalisMasksUK]

@CarpetCollectionAU 

The information changed on the 21st.

I am not sure if I would have received a notice for late delivery as it originally said the 19-20th.

But once this date passed it changed to the 24th September. (there was a hold up with UPS, so maybe it updated according to their systems)

And it was delivered on the 23rd, so no longer later according to Etsy's information. 

I did inform the customer before hand that 1-2 day from UK to USA was very possible but count on 2-4 days as the couriers are overly optimistic regarding their capabilities 

[CarpetCollectionAU]

@CryzalisMasksUK I believe we are just going to have to work out this "changing EDD" ourselves

I could understand the EDD changing to an earlier EDD should we ship earlier than the latest Processing Date.

I could also understand Etsy using USPS data to "modify" EDD due to local events and circumstances. Actually, I believe that was the intention of the recent push by Etsy to have every Shop update accurate Ships From Location Zip / Postal codes.

What I do not understand is why a Listing would be showing an EDD range on the Listing which leads a Buyer to expect delivery Before the earliest possible date as set by the Processing and Shipping Profile. 

Perhaps US Sellers who use Etsy Labels and Calculated Shipping Profiles are not seeing this?

Perhaps Sellers with short Processing and Shipping Timeframes are not seeing this?

But I ship large parcels Internationally, using UPS / FedEx, so I have Manual Shipping Profiles which I have carefully set to accommodate any Customs delays.

But what I do know is that my own Processing and Shipping Profiles are not being accurately presented to the Buyer on the Listing BEFORE any Order is placed.

[CraftyCornishMaids]

@CarpetCollectionAU 

the EDD is not in the purchase e-mail

it is only the dispatch e-mail that has the EDD in it, and that is the date updated on the order too , which used to be able to open a case.

[CarpetCollectionAU]

@CraftyCornishMaids I have no desire to argue with you.

But I know what I, and others, have seen recently.

The Buyer expectation set on the ACTUAL Listing is incorrect. It was never this way in the past.

I also know that the Order Confirmation may show a different EDD range for a variety of reasons. And I also know that the Contract is formed when I dispatch (accept) the Order.

But to show a potential Buyer a EDD range on a Listing which is BEFORE the Order is even due to be sent indicates that there is something wrong or something has changed.

If you are not seeing this then OK. But do not dismiss those of us who are seeing it, please.

FORE

[CarpetCollectionAU]

In another Shop I have Listings with

1 to 6 Days Processing

4 to 10 Business Days Delivery

So, if a Buyer orders Today they should be given information which has 5 Business Days as earliest EDD and 16 Business Days as the latest EDD

5 Business Days is 03 Oct and 16 Business Days is 18 Oct

But the advice being given to the Buyer is

Order today to get by 

Oct 3-7

[CryzalisMasksUK]

I noticed this the other day, Buyer expects delivery by: 19 - 20 Sept (dispatched on the 18th from UK to USA)

When the parcel was delivered on the 23rd September, the "Buyer expects delivery by:" information changed in the order form to

Buyer expects delivery by: 24th September