Processing my Order

[SwiftKreationsLLC]

Hey, I’m a new seller and I got my first order but when I clicked on the email and clicked the Take next Action button to verify my bank the bank never responded and after a couple attempts I changed my bank and went to try it again and it said the link was deleted so now I don’t know what happened and if I still even had a buyer can any of relate?

[TylerGraceCo]

This sounds like a scam. Never click links or verify anything unless it came from Etsy, in which case it would be in the Etsy message folder. I don't see an order in your shop, so I'm thinking it was someone trying to get your bank/email info. Sorry this happened to you!

[NOK72]

Hi, I had a message in my inbox on my Esty shop manager and there was a message saying " Congratulations, someone has made a purchase" and under that message was a link to verify the payment but in the end I got a message from support chat saying that my bank (Natwest uk) is not a bank Etsy uses.

[ModJose · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

[TylerGraceCo]

I would definitely call the bank asap and tell them someone possibly has your banking info. 

[BagmakerSupply]

@SwiftKreationsLLC: Sounds like another variation of the SCAM aimed at Etsy sellers - you might want to read the excellent post by @bradgoodell  in https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema... and https://community.etsy.com/t5/Technical-Issues/Why-do-they-ask-me-for-my-e-mail-in-order-to-make-a-p...

There is also official information from Etsy at https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages?segm...

Real messages from Etsy are now going into their own section on your messages page https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

If you have not already done so, you may want to read https://help.etsy.com/hc/en-us/articles/115015710308-What-to-Do-After-You-Sell-an-Item?segment=selli... for an overview how orders work for sellers.

Was it an Etsy message or an eMail? If an eMail was it just the eMail copy of the Etsy message or a free standing eMail?

If it was an Etsy message, be sure to try and mark the message as SPAM so that it does not affect your stats.

[VintageRescueSquad]

SCAM. When you get a REAL order, it will show up on your dashboard under "orders & shipping". The processing happens automatically behind the scenes, and you don't need to verify anything.

Mark the message as spam. Call your bank about fraud in case you've been compromised.

[ModJose · Accepted solution]

Hello!

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Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

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