I have 6 sales currently this morning with them all sitting at the status "Processing Etsy order"
We're still processing your order and will follow up with a confirmation email as soon as this is complete. Most orders process within 72 hours, although they may occasionally take longer.
6 sales in a row all withing 1 hour all saying the same issue when historically over the last 12 months I've been lucky if I've had 6 in total
Anyone else having issues?
Yes it's a pain. I've only just worked all night to catch up with orders too, now I'll fall behind again
Yes I have one as well, first time ever I hope it gets resolved soon as this time of year it is something we could do with out
Yup, I also have 2 processing orders. One right after the other.
I would urge you all to chat to them and raise this urgently (took me on hold for 40 minutes), see a sample of the type of chat going on:
(Etsy)Mona
In this case, I would suggest you to please wait as sometimes the order takes between 48-72 hours to complete processing. If this time fails then we will raise your issue to our technical team.
(Etsy)Mona
Hopefully this will be resolved in this timeframe.
(Me) No, this is not right this needs raised urgently, its a Priority incident Cant it be raised to technical just now?
(Etsy)Mona
I have checked some of your orders are processed and some are in Not paid status. Let me inform you that Klarna may still be reviewing the order. It can take between 48-72 hours to complete processing
I'm losing it with the guy i'm chatting too
I just got told
"I am getting your point but at this time we have not received this issue from any other sellers through our platform"
My chat wait times says 1-2days!
My chat button is nowhere to be found.
@dippeldiundscribble
Thats because of the different time zones. In Germany you can see the chat button at 3 pm.
Mir sind die verschiedenen Zeitzonen durchaus bewusst.
Ich habe den Chat bereits durch Umwege erreicht. Aktuell an Warteschlangenposition 5 (von 14)
Same here
Following!
I have the same issue.
I have the same issue with two orders in succession this morning 'not paid'
Please contact Etsy via chat is you can, the more who raise it then quicker it will get fixed
https://help.etsy.com/hc/en-gb/requests/new?segment=selling#issue_sell_desposits_fees-contact_select
Me too!
Yes, I'm having the same problem too! Hope Etsy short it soon!!
Same here, eight in a row showing not paid.
Yes, same problem and most of mine are supposed to be instant downloads, so buyers are not happy.
Yes, same here! I've never seen this message before in any of my past sales!
Some are starting to come through properly again now
Scrap that, some are and some aren't!!
Ive had a couple - hit and miss atm
I've just had one of the two that were showing as not paid resolve itself. Hopefully they are working through this. Not great though!
Same here, had 15 opened and and 6 have now went through so at least its moving