I have 6 sales currently this morning with them all sitting at the status "Processing Etsy order"
We're still processing your order and will follow up with a confirmation email as soon as this is complete. Most orders process within 72 hours, although they may occasionally take longer.
6 sales in a row all withing 1 hour all saying the same issue when historically over the last 12 months I've been lucky if I've had 6 in total
Anyone else having issues?
Hi folks, thank you all for your reports. The issue that caused some orders to experience extended processing has been resolved, so your order statuses should be updating now. If you still have orders in a processing state, please let our Support teams know: etsy.me/etsyhelp
Weird things are happening on here.
Yes, I have 3 orders that show as "Not paid" across 2 shops, so I am guessing it is a bug
Yes same here!
I have 12!!!! I get the odd 1 but 12 all at once tells me there are issues
I think it must be a payment issue. Maybe a checkout one too. Yesterday I had only 3 orders on here. I normally get around 30! Today I have received 10 already.
I think it is an Apple Pay issue. I told etsy yesterday and they told me to take it up with apple. It lost me a sale as someone gave up. Thankfully a ‘not paid’ order I just got (from someone who used Apple Pay) was from someone I know! Hope they sort this pronto as it’s pretty embarrassing.
Update not just Apple Pay. My friend has ordered via another method and that is not happening either.
I used by bank card this morning and although the money has been taken, the order hasnt come through so possibly not apple pay
Im on hold to tech support chat for the last 20 minutes so will update when I have any inforamtion
Where is the link to the chat?
Link to chat for
https://help.etsy.com/hc/en-gb/requests/new#issue_sell_manage_listings-solution_primary
The click on I still need help
I have 3 sales across 3 different stores all sat in pending, 0 successful this morning.
Same here
All my orders this morning, 8 in total show as payment processing too. Not had one that has gone through. Has to be a glitch with Etsy surely?
I have three orders 'processing' this morning. i think I'e only ever had this once before.
Same here. Must be a technical issue linking the payment to the order, hopefully they will resolve it soon...
Same here. Ive got 2 pending after each other this morning
Same here. 2 orders this morning showing as not paid.
Same issue for me! All 3 from today have shown as processing only one has now gone through an hour later, can only assume it’s a glitch in the system due to everyone being in the same boat!x
Ah it went through in the end? My friend tried twice two ways so I will need to just refund her if they go through.
Only the one the others are still processing so I’m not sure why that one got processed and the older one before didn’t!
Etsy please acknowledge.
A few of us are trying to talk to them via chat