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Processing Etsy order on new sales this morning - Sales marked as Not Paid

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I have 6 sales currently this morning with them all sitting at the status "Processing Etsy order"

We're still processing your order and will follow up with a confirmation email as soon as this is complete. Most orders process within 72 hours, although they may occasionally take longer.

6 sales in a row all withing 1 hour all saying the same issue when historically over the last 12 months I've been lucky if I've had 6 in total

 

Anyone else having issues?

 

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thatregina
Community Manager
Community Manager

Re: Processing Etsy order on new sales this morning - Sales marked as Not Paid

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Hi folks, thank you all for your reports. The issue that caused some orders to experience extended processing has been resolved, so your order statuses should be updating now. If you still have orders in a processing state, please let our Support teams know: etsy.me/etsyhelp 

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SoulStarChakras
Conversation Maker

Re: Processing Etsy order on new sales this morning

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Weird things are happening on here.

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Re: Processing Etsy order on new sales this morning

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Yes, I have 3 orders that show as "Not paid" across 2 shops, so I am guessing it is a bug

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Re: Processing Etsy order on new sales this morning

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Yes same here!

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Re: Processing Etsy order on new sales this morning

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I have 12!!!! I get the odd 1 but 12 all at once tells me there are issues

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SoulStarChakras
Conversation Maker

Re: Processing Etsy order on new sales this morning

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I think it must be a payment issue. Maybe a checkout one too. Yesterday I had only 3 orders on here. I normally get around 30! Today I have received 10 already.

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Re: Processing Etsy order on new sales this morning

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I think it is an Apple Pay issue. I told etsy yesterday and they told me to take it up with apple. It lost me a sale as someone gave up. Thankfully a ‘not paid’ order I just got (from someone who used Apple Pay) was from someone I know! Hope they sort this pronto as it’s pretty embarrassing. 

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Re: Processing Etsy order on new sales this morning

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Update not just Apple Pay. My friend has ordered via another method and that is not happening either. 

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Re: Processing Etsy order on new sales this morning

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I used by bank card this morning and although the money has been taken, the order hasnt come through so possibly not apple pay

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Re: Processing Etsy order on new sales this morning - Sales marked as Not Paid

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Im on hold to tech support chat for the last 20 minutes so will update when I have any inforamtion

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Re: Processing Etsy order on new sales this morning - Sales marked as Not Paid

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Where is the link to the chat?

 

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Re: Processing Etsy order on new sales this morning - Sales marked as Not Paid

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Splashio
Inspiration Seeker

Re: Processing Etsy order on new sales this morning - Sales marked as Not Paid

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I have 3 sales across 3 different stores all sat in pending, 0 successful this morning. 

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Re: Processing Etsy order on new sales this morning - Sales marked as Not Paid

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Same here

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A1Personalised
Inspiration Seeker

Re: Processing Etsy order on new sales this morning - Sales marked as Not Paid

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All my orders this morning, 8 in total show as payment processing too. Not had one that has gone through. Has to be a glitch with Etsy surely?

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Re: Processing Etsy order on new sales this morning - Sales marked as Not Paid

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I have three orders 'processing' this morning. i think I'e only ever had this once before.

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Re: Processing Etsy order on new sales this morning - Sales marked as Not Paid

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Same here. Must be a technical issue linking the payment to the order, hopefully they will resolve it soon...

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Re: Processing Etsy order on new sales this morning - Sales marked as Not Paid

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Same here. Ive got 2 pending after each other this morning 

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Re: Processing Etsy order on new sales this morning - Sales marked as Not Paid

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Same here. 2 orders this morning showing as not paid.

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Re: Processing Etsy order on new sales this morning - Sales marked as Not Paid

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Same issue for me! All 3 from today have shown as processing only one has now gone through an hour later, can only assume it’s a glitch in the system due to everyone being in the same boat!x

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Re: Processing Etsy order on new sales this morning - Sales marked as Not Paid

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Re: Processing Etsy order on new sales this morning - Sales marked as Not Paid

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Ah it went through in the end? My friend tried twice two ways so I will need to just refund her if they go through. 

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Re: Processing Etsy order on new sales this morning - Sales marked as Not Paid

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Only the one the others are still processing so I’m not sure why that one got processed and the older one before didn’t!

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Re: Processing Etsy order on new sales this morning - Sales marked as Not Paid

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Etsy please acknowledge.

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Re: Processing Etsy order on new sales this morning - Sales marked as Not Paid

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A few of us are trying to talk to them via chat

 

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