Problems with Etsy App and Samsung Phone

I have had two customers contact me this week about problems with the Etsy App and their Samsung Phone.  Both have said that my photos are not showing with my listings.  One is even having trouble getting the "new" app by not being able to sign in and is having to use the phone browser to shop on Etsy.   Does anyone know of this type of difficulty and does anyone have any advice.  I don't have an android phone so I'm not much help in trying to get answer for them.   Thanks in advance 

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Re: Problems with Etsy App and Samsung Phone

I noticed this today when I was trying to see some listings on my phone. I could see the videos but not the photos.

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