Probleme mit Zahlvorgang

[MyClayDreams]

Hallo! Hat jemand Erfahrungen mit den Bezahlvorgängen im Shop. Ich habe eine Verständigung erhalten, dass bei einer Bestellung der Bezahlvorgang über Etsy Payments nicht durchgeführt werden konnte.

Bitte um eure Unterstützung.

Vielen lieben Dank!

[BagmakerSupply]

@MyClayDreams: Be very careful about these "notifications". They are often the start of a scam attempt. https://community.etsy.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&f...

How did you receive this notification and from whom?

[ModKenneth · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

[ButterflyFeetDigital]

Scammers tend to target new shops.
Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

[Amaradorn]

Sounds like you received a scam message.

Anyone can use the Etsy message system (buyers, other sellers, etc). Sometimes scammers will use it to pretend to be Etsy support.

Etsy does not send messages very often - if they do, the message will appear in the 'From Etsy' folder. Any other message that looks like Etsy but is not in that folder is a scammer and should be reported (or mark as SPAM).

If you did have a legitimate sale and the transaction failed then there is nothing you can do anyway. The buyer will have to use a different payment method.

Do not click on links in messages or emails.