Problem with first sell

[WeldWeaverStudios]

I received a message stating that I had my first sale. I had to restart my phone and then the message disappeared when I returned to my email. What needs to be done to retrieve the message?

[EightMileVintage · Accepted solution]

Your shop shows no sales. Someone was probably about to try to scam you and Etsy deleted their account and hence the message.

[ThePurplePuppy · Accepted solution]

Your storefront does not show that you have made any sales.

The reason the message probably disappeared is this was probably a scam to get your financial information (They are wild on Etsy right now--everywhere!) and Etsy caught it and deleted it.

When you get a legit sale it will show on your "orders & shipping" on your dashboard. You will also get an email from Etsy . You won;t receive a  MESSAGE saying you have a sale. Please be very very careful, especially if they try to take you off Etsy and try to get you to give them your email (Etsy will NOT ask for it--they already have it). The scammers try to get you to divulge your financials by telling you they "need it" to confirm the sale--no--they don't! Send any message like that to spam--or come here to the forum if in doubt and ask.

[EightMileVintage · Accepted solution]

This is the standard forums admin reply to these kinds of posts:

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

[SugarTaffySoap]

@WeldWeaverStudios   A sale will show you were paid in your shop dashboard under "Finances" > "Payment Account" under Recent Activity.  If you received a "message" from Etsy it will only show up under your Profile (upper right side) under Messages > Inbox > "From Etsy".  Hope this helps.