Problem With Messaging

[MyVintageAlcove]

I received a message from a potential customer. I can read it on my phone, but cannot pull the message up on the desktop. I prepared my answer and tried to send the message from my phone, but received an error that the message was not sent. I clicked to resend and received a red error box: Could not send message. If this keeps happening, contact Etsy Support. I have tried to resend repeatedly. It keeps happening. Etsy will you please look into this issue so I can respond to this shopper. Thank you!

[BagmakerSupply]

@MyVintageAlcove: "Etsy will you please look into this issue so I can respond to this shopper. Thank you!" Just so you know, even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy moderators do sometimes read and reply to posts).

To contact Etsy try https://help.etsy.com/hc/en-us/requests/new?segment=selling or https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_offsite_ads-callback or you can open a support ticket through Dashboard > Community & Help > Contact Us

[MyVintageAlcove]

Thank you for the method to contact Support!

[AnniebelloPaper]

Is it possible the 'buyer' no longer exists? Sometimes Etsy will remove accounts that have been reported as spam or scam accounts. I would follow the link provided above.

[MyVintageAlcove · Accepted solution]

That is possible & I never thought about that. Makes sense because the message no longer appears anywhere. Thank you!

[GlassyFields]

Also check your Etsy messages spam folder.

I found a message in my Etsy spam folder that was not spam (and one I'm really sorry I missed).

Guess I'll have to start checking my spam folder daily - makes the spam folder an oxymoron folder.