Papelryn
Inspiration Seeker

Problem Changing Bank Account from Turkey to Payoneer Need Help

Hello Etsy Support and Community,I am facing a problem updating my bank account from a Turkish bank to my new Payoneer account (USD).When I created my Etsy shop, I selected Turkey as the country and added a Turkish bank account. Later, I got a Payoneer account based in the United States and updated my shop address and tax information to match it.However, I still cannot change the bank account country. It remains locked as Turkey, and my shop still shows the old Turkish bank (ending with 1942), even though I want to switch to Payoneer.I also received a message that my listing is under review and buyers cannot make purchases. I believe this might be related to the payment settings.I already paid listing fees and spent a lot of time setting up my shop. I don’t want to start over.Could someone from the Etsy team help me Why can’t I change the bank country?Why is the old bank account still showing?Is there any way to switch to Payoneer without opening a new shop? Thank you in advance.Yusuf

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LynnsLittleShop
Conversation Maker

Re: Problem Changing Bank Account from Turkey to Payoneer Need Help

I'm not sure this link will work, but here is the call back number :

Submit a request – Etsy Help 

and if the phone number doesn't work, here is an email, just remember to send one email, then wait for a reply and if it sounds not like a person, keep clicking on I need more help, if you start another email to them, they think you got an answer to your first one and you will go to the back of the line,

Submit a request – Etsy Help

 

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Re: Problem Changing Bank Account from Turkey to Payoneer Need Help

@Papelryn: Hopefully one of the Etsy moderators will see your thread and forward your issue on to a specialist team. In the meantime, have you read https://help.etsy.com/hc/en-us/articles/115015775908-How-to-Update-and-Verify-Your-Bank-Account-for-... ?

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