Have been having this issue for a while now and it's pretty bad bc it can affect an order being incorrect. While on my computer and under "messaging" when I click on a customer's message who placed an order with me, the info about their order shows up on the right of the message chain. Under that info it says "add private note." so if someone updates me on their order info, in the past I could then go to "add private note" and add a note and save it. Recently, when I do this the note does not save. This has caused issues bc under the person's order there's no private note so I might make a mistake on their order.
I contacted Etsy and their response was that you cannot add a private note under the messaging and you have to click on the actual order and then add the private note.. I don't get it. If you aren't able to create a private note under "messaging" chain why does it say "add private note" at all? So it basically allows you to add a private note but it's a joke and it won't actually save it??? I don't get Etsy's reply. Basically they said Yes, it says that (add private note) but you can't actually do it that way. then Why is it there??? Makes no sense.
