A customer messaged me to change something on their order.
I made a Private Note about it on the messages page.
Now it does not show on the Order Page
I remembered a customer had made a change and yes, was still in the Private Note on messages, but NOT in Orders.
please address before things get chaotic for Christmas.
@4theloveofoils: A private note on messages is a note about the contact only - it is separate and distinct from a private note on orders which applies only to that order.
In some instances, that could be. But the customer contacted me about the order (Help Request), with the order # in the subject line. ALL the order info was on the right, so technically the message was about the order. It makes sense that it should then populate to the Orders page. For now, I will only make Private Notes on the Orders page. I nearly had an anxiety attack yesterday when I remembered “someone” had contacted me about a “change” and I couldn’t see it in orders. Wondered if it shipped already or what. If this was closer to Christmas, I woulda flubbed it, for sure.