Price edits made using new form not taking

[#1]

I made several price edits using the new form yesterday and they are all screwed up.  Thumbnail prices on some show old price, but new price when click on listing.  On others, old price still shows on both, but when you go into edit mode the new price shows on the OLD form, but not the new one!  Etsy, you need to keep the old form active until you get all these bugs fixed!  It would not let me change it using the new one.  Only the old form actually made the edits correctly.

[MurphyGardens · Accepted solution]

Thank you for bringing this to our attention. We’re investigating the issue, and we’ll share an update as soon as we have more information. We appreciate your patience while we work to resolve this!

[rioritajewelry]

Thank you.

I will follow.

[AVintagePeony]

Are you going to refund my listing fee so I can re-list item with new price? This is not cool.

[GenevievesTreasureCo]

I have the same problem and it has not been fixed for me.  I got a notification that this had been resolved and it just disappeared. Please advise

[SunnyLoveCreations]

As a workaround, it looks like if you edit the price using the ETSY seller app,  it updates successfully.  

[AVintagePeony]

I will try this.

[StainedGlassYourWay]

I refuse to use the new seller app as it is worse than the original and was likely created to just capture more data from your phone.  But good to hear its at least good for something.

[rioritajewelry]

Thank you. 

[AVintagePeony]

Yep, I'm in process of figuring this out too. Prices won't change.

[TwoDogFarm]

Happy to see the old form is still available this morning---maybe it goes away at midnight tonight?  Really wish it wouldn't go away at all...

[StainedGlassYourWay]

Hopefully Etsy isn't THAT stupid to deactivate the old form when the new one is still far from reliable and functional.  But they are really good at shooting themselves in the foot over and over again so not making any bets on that.....

[JMOldeVintage]

Well I hate to be the bearer of bad news but...
First thing this morning I could access the old listing form.
But when I checked about 11:15am EDT the option to use the old form was gone. 
FWIW I'm in the USA 

However Moderator MurphyGardens has stated that the issue has been fixed. So I'm keeping my fingers & toes crossed for everyone. 

[TwoDogFarm]

And now it's gone....I most certainly do not consider that a "fix"!!!!

[MurphyGardens · Accepted solution]

This has been fixed. Thanks for the reports!

[Uneekitemz]

Great, when creating and item you have the choice to have it in Featured Listings, when box is checked it NEVER APPEARS.  

However, this is consistent with Etsy ignoring any and all issues that still plague the Featured Listings tool.

Sorry not sorry for the sarcasm, just very frustrated that the issue never gets resolved.

[ToTheOnesILove]

How do I reverse the price in all my listings?

[TBQSC]

This most certainly is NOT fixed!  I repriced 2 items yesterday (added $10 each to accomodate for coupons & free ship) ... they both just sold for $10 less than my listed price ... as if the reprice did not stick ... plus 1 of them used a coupon, so I lost even more!  How is this happening?  It's that blasted new form, that's how!  Fix it Etsy!!!

[JMOldeVintage]

I'd guess the fix is not "retroactive"?
So if it didn't work yesterday or today shop owners are going to have to back track and look at their listings they made changes to. 

[leinweberstudio]

That's my take as well; not retroactive.

[TBQSC]

I highly doubt Etsy is going to compensate us for any losses incurred due to the use of their "flawless" new listing form!  SMH!

[rioritajewelry]

I succeeded in updating the price of one item through the Etsy on Sale app. But I had to update another item and nothing I tried did it.

[rioritajewelry]

I tried all the advice given here as to repricing. Nothing worked. 

[Pedricks]

Same here.  Followed all the directions they sent me in an email, such as deleting cookies, etc.  And one of my most important listings still will not show up with the new price.  It shows the change in Manage Listings and in the Edit Listing form, but once renewed, it shows up in my shop with the old price.  I don't know how many times in the last five days I have activated and then deactivated that listing!!

[MadGirlRetro]

Etsy sent me a message that they fixed the problem and advised me to go back and check all my listings. They are not fixed. They still had all the old prices, not my edited new prices. I went to my Listing Manager and deleted the edited new price that I wanted it to be and then typed it back in again and published the listing. Then went back to my shop and checked. Nope. It was still the old, unedited price. I went back and edited it again, this time I changed it. Raised it a dollar. That worked. So I went back to the listing once more and edited it again, lowered it a dollar so it would be the price I wanted it to be. And that worked. This is crazy. 

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