Previous Chat not closing

[lolabeanjewelry]

Hi,

I have a previous chat that didn't close and now I can't start a new one Both chats are for technical issues and now my chat is a technical issue. 

Please help

Thanks

[NanaLetha]

It took me a long time a few days ago to close out chat. I finally found a down arrow that closed it.

[bitpartjewelry]

Same here my chat from yesterday wont "End" its closes, but when I go to start anew chat the old correspondence is still there.

[Teresasvintageempori]

Same problem here. I need to access Etsy live chat and cannot on desk top or app. A long long repeat thread for feedback and l have no arrow to get rid of this long long thread to access chat. Any help out their please?

[ThePurplePuppy]

Someone in another thread said that is how it is supposed to work now--sort of like messanger. you just start typing a new message  so eventually I guess you get a long string of "chats". I really am no help as I have only used it once and they were pf no help--it fact everything was so stilted I am pretty sure I was talking to a bot!

Just thought I would mention that tho as I did se it posted a few days back.

[lolabeanjewelry]

I don't think that's accurate. It looks like a glitch. Still no update on this.

[Gemologies]

Why is it so hard for Etsy to help us

[Gemologies]

I hit the down arrow and it closes it but nothing changes when I ask for live chat again or try to engage. NADA happens

[DollyIsDead]

there is no down arrow

[PoochandTabby]

The previous chat stays there and not sure if it's a bug or not, but I typed in phrases like "customer service" "help" or "speak to an agent" and I was able to restart that chat prompts and speak to someone again for a new issue.

[SaltyCreationsByGwen]

That didn't work for me.  Still had me in a chat from 2 days ago the agent didn't close

[QuirkyAntiquesStore]

I just had the same issue. Even Etsy support tried to tell me I didn't understand that the old convos stay there now and i had to say I'm not STUPID-I understand how the new system works and the previous rep did NOT close the chat. After the rep again tried to tell me what I was not understanding here I finally had to say "look-you can see the 150 times I typed HELP in the last 4 days after the last rep. I tell you what-why don't' I type HELP again for the 151st time and you can wait on the phone until someone answers ok? I hope you have 3 days free to wait...." The support rep closed out the chat manually right then. NOW it's working. Request phone help and do NOT accept no for an answer. And no-the down arrow just hides the chat box-it doesn't FIX anything.

[Gemologies]

@QuirkyAntiquesStore  How did you get a call??  How can we get on a phone call with Etsy? I thought they took that whold option away

[cindylouwho2]

@Gemologies call backs are only available for some issues at some times, depending on staffing levels. 

[QuirkyAntiquesStore]

@Gemologies  Someone posted a few links to the phone number on another thread. Now to ME the links kept telling me they were broken, moved or uh oh-something went wrong. Out of frustration I kept hitting submit despite the error messages and managed to get 3 call backs...one of the links was this one. 

https://help.etsy.com/hc/en-us/requests/new?segment=selling&fbclid=IwAR3XJULkao3ZPR8XcOEf2A7143n87Xt...

[SacredartPeru]

They do that on purpose if they feel "offended" just so u know.

[Luova3D]

well thats just you and your thinking

[SaltyCreationsByGwen]

Still has me in a chat from 2 days ago the agent didn't close. I've tried everything listed above and nothing works.  I even emailed support and no responses

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