Hello,
I need advice. I have an order to fill for digital items, but Etsy marked my order as “completed” immediately, and now I cannot attach the purchases files.
why did this happen and how can I fix it? Thank you all.
Because you listed as an instant download and attached a file to the listing.
@NineRidersCartomancy Yes - I think @NanaLetha is correct - you need to list them as "made to order" digital listings -
https://help.etsy.com/hc/en-us/articles/115015628347-How-to-Manage-Your-Digital-Listings?segment=sel...
