Pre Transit Shipping Issues

[ThinkingBigFeelings]

My Star Sellar status is being decimated because of an Etsy issue and it's not fair. I am having to send proof and my money is being held because you admit you have an issue with your system but I am being penalized for this. I have emailed at least 5 times and it's starting to get annoying. My status is showing 3 orders shipped late or not received and that's absolutely not true and I need help and this to be fixed in my store.

[eclecticsoulcostudio]

I’m having the same exact issue and the customer service is no help! They keep replying with the same generic response and leaving the chat. 

[NanaLetha]

I contacted Etsy support via chat and they fixed mine.

[auntiejans]

Yes, this is what I did also. But I am wondering if chat is available if you're not a star seller?

[SurnamePro]

I contacted Etsy chat and supplied them with the order number, tracking number, and a link to the USPS web site showing it delivered and they fixed my issue (on 3 orders). It took three days but they did fix it for me. Chat told me I would be contacted by email when the issue was resolved (that never happened) but when I followed up it was fixed. Now all I need to know is where to send the bill to Etsy for the labor to do their job.