Please help me! I'm unable to log in to my shop.

[TstudioX]

One of my shops was suspended from login last week due to suspicious login activity. I submitted an appeal following the system note and received a reply stating that I could regain access after clicking the button to confirm my account. However, I encountered an error report stating, "We're having trouble confirming your email address. Please try clicking on the link sent to your email again," after clicking it.

I utilized the callback link with my current account to contact an account manager. She informed me that they would report this to the tech team and restore my access as soon as possible.

It has been over 72 hours, and I have yet to receive any reply from support. What can I do now? Could someone from the tech team provide assistance in restoring my shop?

I have received several refund cases in the last ten days because I am unable to update the tracking information for my clients. Since I sell customized items, the cost of refunds for completed orders exceeds the revenue from those orders.

My suspended shop's name is CoolTXDesigns. I would appreciate it if someone from the tech team could help me restore my shop as soon as possible.

[CryzalisDesigns]

Try requesting a call back

https://help.etsy.com/hc/en-us/requests/new?segment=selling&fbclid=IwAR3XJULkao3ZPR8XcOEf2A7143n87Xt...

[TstudioX]

Tried twice already. As mentioned earlier, the account manager assured me she would escalate my issue to the tech team. However, it's been a week since then, and I haven't received any updates.

[TastefulArtisan]

Before you ask for another callback, update your About Profile with all your shops names. 

https://help.etsy.com/hc/en-us/articles/360017604474-How-to-Open-a-Second-Shop-on-Etsy?segment=selli...

If you choose to run multiple shops on Etsy, you must list all the shops you run in the Public Profile section of each account. Each account must also comply with Etsy’s Seller Policy. 

I have no idea if that could be part of the reason closed one shop but left the other open but it's worth fixing before you request a callback.

[TstudioX]

That's not my concern. I received the restoration notification and followed the instructions to click the verification link in the email, expecting to regain access. However, the system continues to report a verification issue even after clicking the link. The real issue lies in the system's failure to resolve this bug, and unfortunately, there seems to be no one willing to address it.