Some of mine are distorted. I visited one of the listings to see if the main image was square. It was not. So I changed it to square. It did not take the distortion away.
The distorted photos are horrific, fresh H8ll is right! Hope they fix it. I really don't have the time to retake my photos. So many other things to do. These distorted photos are really not going to help with sales. I wonder if they are just trying to kill off our shops?
Try editing your photo but clicking the crop image on your primary photo and then choose the square from all the choices Etsy gives you. I did it and it worked. So no need to retake photos.
I just went into my shop and edited/cropped a very distorted primary photo choosing the square that Etsy provides and it worked. The image looks normal. Maybe everyone knows this. I did not.
Yeah, that's not really an option for those of us with hundreds of listings (400+) with about 8 photos per item. It wasn't broken before, so sellers shouldn't have to fix it!
Most of my newer listings are perfect squares and the EXACT dimensions Etsy told us to use. Yet, those listings are still distorted. I'm not about to start fiddling with their cropping tool. They made this mess and now it is up to them to fix it !!!!!!!!!!!
For now I would do nothing. I don't want to start fixing if they are also in the middle of fixing. Some communication from Etsy would be nice right now.
Tiny, squished squares.. I can't even make out what I'm looking at, like an optical illusion. Ugh.. I'm already annoyed that my shop star rating, which is 5 Stars, when doing a Search for products, and an item from my shop is listed, my shop stars show up as 4.8!! Etsy "Help" said they would get back to me, but I never got a response. No support.
It is no wonder sales are down for so many of us. Especially sellers of actual handmade and actual vintage. They just keep mucking about and making a mess of everything that worked, while never fixing anything that doesn't.
Same way with mine . I do wish etsy would let us know when there is a glitch . Even just work in progress please excuse the inconvenience, anything ! But crickets and a bunch of clients concerned and confused
