Personalization Field Only Saving First Word Customer Enters for Specific Listing

[WoodlandShanty]

We have many listings that take personalization, but for one listing in particular, sometimes only the first word saves of whatever the customer enters. This happens maybe 1 out of 50 orders for this specific item. I have to reach back out to the customer and ask them to repeat what they already entered. Again it's only for this one listing. It's been happening for a couple months now and was hoping it would eventually fix itself but hasn't happened yet. Please reach out to us privately if you need more info. 

[ReImagineBrewing]

I'm still getting this too. However, with multiple different items.

[CostumeCoutureNaomi]

Do you have personalization set to the max number of characters (1024) on those listings?

I had a custom order come in last night and received a full paragraph in the customization box.

This might be related to the way specific listings are set up, a glitch with the app, or specific devices used to purchase the item.

[WoodlandShanty]

Bumping this up as this bug is still occurring.  I reached out to Etsy seller support chat but they weren't able to help.  

[WoodlandShanty]

Bumping, this still needs fixed!